Manager of Monitoring Operations

5 hours, 39 minutes ago
Lead
DevOps and Infrastructure
Ensono

Ensono

Ensono provides comprehensive hybrid IT solutions and governance, enabling businesses to navigate complexity and modernize their technology infrastructure, from cloud services to mainframe systems, tailored to each client's unique journey.

IT Services
1K-5K
Founded 1969

Description

  • Lead, mentor, and manage a team of monitoring engineers and analysts, including goals, KPIs, shift coverage, and on-call rotations.
  • Drive skill development through performance reviews, training initiatives, and continuous learning plans.
  • Act as the escalation point for major monitoring incidents and outages and guide quick workarounds to avoid monitoring gaps.
  • Ensure operational excellence aligned with ITIL practices, security requirements, compliance standards, and operational procedures.
  • Manage upgrades, patches, capacity planning, and health checks across the monitoring estate to maintain availability and performance.
  • Oversee server, network, database, and synthetic URL monitoring for the enterprise and global clients’ private cloud.
  • Collaborate with container platform, core infrastructure, and network teams on stability, scaling, resilience, and resource allocation.
  • Optimize alert quality, reduce alert fatigue, and standardize dashboards and alerting frameworks.
  • Maintain SOPs, runbooks, and operational documentation, and provide regular reports on platform health, incidents, and SLA compliance.
  • Serve as the primary stakeholder contact for all monitoring services and conduct annual disaster-recovery tests.

Requirements

  • 10+ years of overall IT industry experience, including 5+ years in monitoring operations in medium-to-large organizations.
  • Hands-on operational expertise with at least two monitoring platforms or tools, such as BMC Helix Monitoring, RedHat OpenShift/Kubernetes, Prometheus/Grafana, or ParkPlace Entuity.
  • Proven experience in monitoring architecture design, capacity planning, performance tuning, and ITSM integration for automated ticketing workflows.
  • Strong knowledge of ITIL processes and operational best practices.
  • Strong people-management and leadership capabilities.
  • Excellent communication and stakeholder-management skills.
  • Ability to handle high-pressure situations and lead incident response.
  • Strategic mindset with a focus on operational maturity and optimization.
  • Bachelor’s degree in computer science, Information Technology, or equivalent.
  • Relevant certifications in RedHat OpenShift/Kubernetes, BMC Helix, or ITIL/AI are preferred but not mandatory.
  • Exposure to hybrid or multi-cloud environments is a plus.
  • Experience with automation, scripting, APIs, and AI-driven service improvements is a plus.
  • Application Performance Monitoring (APM) experience is a plus.

Interested in this position?

Apply directly on the company website

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