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Client Engagement Manager - Candidates preferred from Boston MA, NH, RI and CT

5 days, 6 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Ensono

Ensono

Ensono provides comprehensive hybrid IT solutions and governance, enabling businesses to navigate complexity and modernize their technology infrastructure, from cloud services to mainframe systems, tailored to each client's unique journey.

IT Services
1K-5K
Founded 1969
View All Jobs 12

Description

  • Own and manage the overall client relationship, acting as the primary advocate for the client within Ensono
  • Drive profitable account growth through identification of expansion opportunities and strategic account planning
  • Partner with service delivery, pricing, and solutions engineering teams to expand relationships and align solutions to client objectives
  • Ensure high-quality service execution and sustained customer satisfaction by partnering with delivery teams
  • Proactively manage account health, including renewals, risk mitigation, and issue escalation
  • Leverage Ensono’s full portfolio of services and internal resources to address client needs and deliver measurable business value
  • Build and maintain long-term, executive-level relationships to support ‘clients for life’ outcomes
  • Serve as the primary point of accountability for client satisfaction, growth, renewals, and risk management

Requirements

  • Proven experience managing and growing complex, enterprise client relationships
  • Strong ability to build trusted relationships with client stakeholders, including executive leadership
  • Experience driving account growth through cross-functional collaboration and solution alignment
  • Demonstrated ability to manage renewals, identify risks, and develop mitigation strategies
  • Strong communication, negotiation, and relationship-management skills
  • Ability to operate effectively as an individual contributor in a highly matrixed organization
  • Experience in managed services, technology services, or IT consulting environments (preferred)
  • Familiarity with hybrid infrastructure, cloud, or mission-critical application services (preferred)
  • Experience partnering with service delivery, pricing, and solution engineering teams (preferred)
  • Background supporting clients in regulated or complex enterprise environments (preferred)

Benefits

  • Estimated pay range $95,000–$150,000 annually, plus role-based sales incentive plan and eligibility for an equity grant under the Associate Equity Appreciation Program
  • Unlimited Paid Days Off
  • Flexible remote-first work schedule (work from home or Ensono offices when not required on client site)
  • Three health plan options plus eligibility for dental, vision, short- and long-term disability, life & AD&D coverage, and flexible spending accounts
  • 401(k) with company match
  • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
  • Paid childbearing and parental leave
  • Education reimbursement, student loan assistance or 529 college funding, plus sabbatical leave and a wellness program

Interested in this position?

Apply directly on the company website

Apply Now

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