Superivsor, OSM

2 hours, 45 minutes ago
Full-time
Lead
Customer and Technical Support
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000

Description

  • Supervise assigned Revenue Services teams and distribute daily priorities with managers.
  • Serve as the primary escalation point for client, claims-processing, payment, billing, access, and document-related issues.
  • Analyze claim payments and documentation to verify reimbursement accuracy against fee schedules and PPO contracts.
  • Research and obtain medical records, implant invoices, and supporting documentation for claims and appeals.
  • Coordinate internal responses to client requests and maintain external-facing client reports.
  • Lead internal and external meetings addressing process improvements and operational issues.
  • Communicate with clients regarding system access, document requests, payment research, and end-user training.
  • Conduct payer follow-up and prepare bill packets or appeal letters to support correct reimbursement.
  • Collaborate with Data Analytics, Data Quality, and Document Management teams to resolve claim, payment, calculation, and documentation issues.
  • Hire, train, mentor, evaluate, and manage the performance of assigned employees while conducting quality control activities.

Requirements

  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • At least 5 years of healthcare billing or collections experience.
  • At least 5 years of client-facing or customer service experience.
  • 1–2 years of supervisory or team lead experience.
  • 3–5 years of workers’ compensation billing and collections experience preferred.
  • Intermediate understanding of insurance payer/provider claims processing and related data requirements.
  • Strong proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
  • Strong written and verbal communication, analytical, problem-solving, customer service, and business skills.
  • Ability to prioritize multiple competing projects, work independently, coach staff, and handle stress effectively.
  • Regular and predictable attendance; ability to sit for extended periods and handle PHI securely.

Benefits

  • Professional growth and development support, including training, mentorship, and career resources.
  • Flexible, family-oriented culture that supports work-life balance.
  • Equal opportunity workplace committed to a discrimination- and harassment-free environment.

Interested in this position?

Apply directly on the company website

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