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Global Offshore Revenue Supervisor, VA (REMOTE)

3 hours, 24 minutes ago
United States
Full-time
Mid Level
Accounting Manager
Operations
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 9

Description

  • Supervise and support offshore/global VA revenue cycle staff to ensure adequate coverage, productivity, and quality across assigned workflows.
  • Conduct regular team check-ins, performance reviews, and one-on-one coaching to develop staff and address performance gaps.
  • Coordinate scheduling, workload distribution, and capacity planning across time zones to maintain throughput.
  • Partner with HR and training teams to onboard new staff and ensure compliance with company policies, standards, and client requirements.
  • Serve as the primary escalation point for team issues, resolving workflow blockers and communicating impacts to leadership.
  • Monitor key revenue cycle metrics such as aging, denial rates, clean claim rates, days in AR, prebill volumes, and collection rates.
  • Analyze daily and weekly performance data to identify trends, gaps, and opportunities for improvement.
  • Develop action plans to address underperformance against KPI targets and track progress against timelines and accountability.
  • Prepare and present regular performance reports to operational leadership and recommend corrective actions.
  • Ensure billing workflows comply with VA payer requirements, federal guidelines, and company SOPs.
  • Identify inefficiencies in billing workflows and collaborate with leadership to implement process improvements.
  • Maintain SOPs for VA global billing operations and support automation and technology initiatives.

Requirements

  • 2–4 years of experience in healthcare revenue cycle management with direct exposure to Veterans Affairs or government payer billing.
  • 1+ years of supervisory or team lead experience, including managing remote or offshore staff.
  • Working knowledge of VA billing requirements, payer guidelines, and claim adjudication processes.
  • Proficiency in revenue cycle management systems and reporting tools such as Waystar, Availity, or equivalent.
  • Strong analytical skills with the ability to interpret performance data and translate findings into action plans.
  • Excellent written and verbal communication skills for managing across time zones and cultural differences.
  • Experience working in a production environment and meeting deadlines.
  • Ability to provide examples of goal measurement for yourself and your team.
  • Strong people skills to interface with multiple internal stakeholders.
  • Proven success in obtaining quantifiable results and setting priorities for direct reports.
  • Ability to stay organized and manage multiple projects simultaneously.
  • Healthcare experience and familiarity with payer or provider data sets.
  • Experience communicating obstacles and challenges and developing action plans for management.
  • Ability to practice and adhere to EnableComp’s core values, vision, and mission.

Benefits

  • Remote work arrangement.
  • Full-time position.
  • Opportunity to join a SOC 2 Type II and HITRUST e1-certified platform.
  • Professional growth and development support.
  • Workplace culture that emphasizes work-life balance, fun, and recognition.
  • Equal opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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