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Director of Client Success - Revenue Cycle Management - (MIDWEST)

1 week ago
United States
Executive
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
201-500
Founded 2000
View All Jobs 18

Description

  • Manage the full client lifecycle, including sales support, implementations, go-lives, business reviews, and cross-sell opportunities.
  • Oversee Client Success activities and client obligations for assigned accounts.
  • Track client performance goals and KPI metrics, including customer surveys, scoring, and retention targets.
  • Conduct regular client meetings to review status, results, ROI, and EnableComp’s value across product lines.
  • Prepare and deliver monthly and quarterly client reporting packages with relevant metrics and benchmarks.
  • Develop client-specific communication strategies and action plans to resolve open issues and maximize current and future revenue.
  • Partner with operations, sales leadership, IT, Product Support, and Implementation teams on client needs, file updates, automation, and process rollouts.
  • Create meeting agendas, presentations, summaries, and follow-up deliverables.
  • Participate in internal account reviews, including sales forecasts and at-risk client discussions.

Requirements

  • Bachelor’s degree in Business, Sales/Marketing, or a related field; an equivalent combination of education and experience will be considered.
  • 7–10 years of account management experience in healthcare technology, specifically supporting hospital revenue cycle management.
  • Experience with CRM software, such as Salesforce.com.
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
  • Experience with claims billing and IT/EDI systems (preferred).
  • Strong presentation skills for communicating analytics, results, and ROI to stakeholders.
  • Excellent written and verbal communication skills for internal and external audiences.
  • Strong analytical, problem-solving, and client relationship management abilities.
  • Ability to manage difficult conversations, competing priorities, and changing needs with sound judgment and adaptability.
  • Ability to travel up to 30%.

Benefits

  • Professional growth and career development support.
  • Access to tools, resources, and support to help employees thrive.
  • Collaborative, team-oriented work environment.
  • Culture focused on employee empowerment and shared goals.

Interested in this position?

Apply directly on the company website

Apply Now

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