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Customer Services Representative

2 months, 1 week ago
Philippines
Junior
Customer Support
Customer and Technical Support
Apply Now
Elevate and Delegate

Elevate and Delegate

Elevate & Delegate: Headhunting agency for affordable offshore talent. Hire Virtual Assistants to streamline operations and improve efficiency.

Professional Services
1-10
View All Jobs 28

Description

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Assist customers with order placement, tracking, and returns.
  • Provide product information and recommendations based on customer needs.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain accurate customer records and update internal systems as needed.
  • Collaborate with internal teams, including sales, logistics, and operations, to ensure smooth order fulfillment.
  • Identify opportunities to improve customer service processes.

Requirements

  • Previous experience in customer service, sales support, or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook, and CRM software.
  • Experience in the storage, logistics, or manufacturing industry is a plus.
  • A proactive and customer-first mindset.

Benefits

  • Direct client relationship, with you working directly with the client and handling client-related matters independently.
  • Payments are handled directly by the client, with salary paid directly to you.
  • Vacation leaves and holidays are managed at the client's discretion, with scheduling aligned to the client's business needs.

Interested in this position?

Apply directly on the company website

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