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Customer Service Representative | Storage Solutions

13 hours, 45 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Elevate and Delegate

Elevate and Delegate

Elevate & Delegate: Headhunting agency for affordable offshore talent. Hire Virtual Assistants to streamline operations and improve efficiency.

Professional Services
1-10
View All Jobs 8

Description

  • Respond to customer inquiries by phone, email, and chat in a professional and timely manner.
  • Assist customers with order placement, tracking, and returns.
  • Provide product information and recommendations based on customer needs.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain accurate customer records and update internal systems as needed.
  • Collaborate with sales, logistics, and operations teams to support smooth order fulfillment.
  • Identify opportunities to improve customer service processes.
  • Serve as the first point of contact for customers and handle client-related matters independently.

Requirements

  • Previous experience in customer service, sales support, or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Experience using CRM software.
  • Experience in the storage, logistics, or manufacturing industry is a plus.
  • A proactive, customer-first mindset.
  • Availability to work fully remote during 8AM-4PM CST.

Benefits

  • Fully remote work arrangement.
  • Salary of $5.25/hour USD.
  • Direct client relationship and independent client-facing work.
  • Payments handled directly by the client.
  • Vacation leaves and holidays are subject to client discretion and scheduling preferences.
  • Application includes a Loom video interview process with clear instructions provided.

Interested in this position?

Apply directly on the company website

Apply Now

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