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IT Support and Systems Intern

39 minutes ago
United States
Internship
Entry Level
Customer Support
DevOps and Infrastructure
AWS Bash GCP macOS PowerShell Python
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Element Solutions

Element Solutions

Element Solutions is a human-centered agency specializing in government modernization and digital transformation, offering expertise in DevOps, FHIR, and data analytics.

Professional Services
11-50
Founded 2009
View All Jobs 2

Description

  • Provide internal IT support to staff and troubleshoot hardware, software, and service issues.
  • Analyze internal IT workflows and systems to identify process improvement opportunities.
  • Develop tools and scripts to automate routine IT resource management and provisioning tasks.
  • Assist with administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
  • Help set up monitoring and alerting for internal systems to maintain high availability.
  • Create and maintain documentation for IT systems, setups, and user troubleshooting guides.
  • Track and document internal IT assets, hardware, and software licenses.
  • Prepare summary reports on IT support trends, tool performance, and future roadmap recommendations.
  • Work with the security team to address internal system security issues and respond to incidents.

Requirements

  • Currently pursuing a degree in Information Technology, Computer Science, or a related technical field at a university in Maryland.
  • Minimum 2.5 GPA.
  • Basic understanding of IT troubleshooting, operating systems, and core IT principles, with macOS preferred.
  • Familiarity with scripting or programming languages such as Python, Bash, or PowerShell.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong documentation skills.
  • Ability to work independently and collaboratively in a dynamic, fast-paced environment.
  • Ability to work 10–20 hours per week.
  • Ability to pass a background check.
  • US citizenship or permanent residency required.
  • Must reside in the Continental US, preferably in Maryland.
  • HUBZone residents are strongly encouraged to apply.

Benefits

  • 12-week internship with hands-on experience in internal IT support and systems administration.
  • Remote-first work environment.
  • Opportunity to work on internal workflows, automated tools, and modern cloud platforms.
  • Supportive, collaborative culture with a commitment to diversity and inclusion.
  • Work for a HUBZone-certified business focused on local economic development and public impact.

Interested in this position?

Apply directly on the company website

Apply Now

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