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Senior Customer Experience Expert, JR625

4 weeks, 1 day ago
Croatia, Poland, Ukraine
Senior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Apply Now
ELEKS

ELEKS

ELEKS specializes in providing software engineering, technology consulting, and quality assurance services, helping industry leaders transform innovative ideas into effective business solutions across various sectors, including data science, mobility, ...

Construction & Engineering
1K-5K
Founded 1991
View All Jobs 12

Description

  • Lead customer experience initiatives and projects in collaboration with cross-functional teams from launch through ongoing optimization.
  • Develop and implement omnichannel CX strategies aligned with business goals.
  • Build and run AI-powered workflows to automate research synthesis, persona and scenario generation, journey analysis, and reporting.
  • Apply advanced research methods, journey mapping, and predictive analytics to inform experience improvements.
  • Create detailed customer models, personas, and scenarios that guide design decisions.
  • Synthesize user research, market research, usability research, analytics, and secondary research into actionable recommendations.
  • Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions.
  • Lead conceptual design efforts and transform insights into user-centered concepts.
  • Establish, analyze, and report on metrics, customer feedback, and trends to identify opportunities and drive growth.
  • Advocate for accessibility and inclusive design standards across products and services.

Requirements

  • 3+ years of experience designing complex customer experience solutions across multiple touchpoints.
  • Proven experience building reliable agentic AI workflows integrated into design and research processes.
  • Experience running practical trainings and facilitating leadership around CX design.
  • Experience working with both large corporate clients and medium-size businesses.
  • Experience using customer data and analytics to inform CX decisions.
  • Experience implementing Voice of Customer programs and analyzing feedback.
  • Experience in CX strategy.
  • Strong CX strategy and design capability.
  • Advanced proficiency in customer research methodologies, customer journey mapping, and predictive analytics.
  • Excellent communication, interpersonal, and storytelling skills with the ability to influence stakeholders at all levels.

Interested in this position?

Apply directly on the company website

Apply Now

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