EasyPost

EasyPost provides a comprehensive shipping API that enables online shippers to manage postage purchasing, package tracking, rate comparison, address verification, and shipment insurance, streamlining logistics processes through a single integration.

Air Freight & Logistics

Industrials

51-200 (150)

Founded 2012

$3M raised

3 open positions

Links

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Technical Support Engineer I

10 hours, 26 minutes ago

United States

Full-time

Entry Level

Technical Support Engineer

Customer and Technical Support

Angular C# HTML JavaScript REST API SQL Windows Server

Apply Now

EasyPost

Air Freight & Logistics

51-200

Founded 2012

$3M raised

View All Jobs 3

Description

Collaborate with Support Technicians and Integration Engineers to support existing GlobalShip software.
Assist clients with system configurations, daily shipping tasks, and technical troubleshooting.
Follow up with clients to confirm issues are resolved.
Make minor software and database adjustments under team leadership guidance.
Test and deploy software updates.
Identify and escalate issues requiring immediate action.
Build trust and rapport with customer contacts throughout issue resolution.
Manage and prioritize multiple concurrent support issues.

Requirements

Bachelor’s degree in computer science, information systems, or information technology; coding bootcamp certification; or 2+ years of related experience.
Coding experience or ability to learn C#, Angular, VBScript, JavaScript, and HTML.
Basic understanding of SQL database queries.
Basic Windows computer and server administration knowledge.
Strong organizational and prioritization skills.
Ability to communicate and collaborate with multiple internal teams.
Excellent written and verbal communication skills.
Ability to manage multiple support issues with urgency and adapt to an evolving environment.
Comfort learning new programming languages and frameworks.
Must be authorized to work and based in the United States.
Ability to travel up to 10% and occasionally lift up to 15 pounds.

Benefits

Comprehensive medical, dental, vision, and life insurance.
Competitive compensation package and equity.
$50 monthly work-from-home stipend.
Flexible work schedule and paid time off.
Remote, home-office, or office-based work with potential hybrid scheduling.
Collaborative and supportive team culture.
Unlimited growth opportunities and the opportunity to contribute at a high-growth company.

Interested in this position?

Apply directly on the company website

Apply Now

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