Technical Support Engineer

6 days, 16 hours ago
Full-time
Junior
Customer and Technical Support
Duda

Duda

Duda is a leading white label responsive website builder for digital marketing agencies, hosting companies, online directories, and web professionals serving small businesses. With a focus on speeding up site building and providing unique website perso...

Internet Software & Services
251-1K
Founded 2009
$96M raised

Description

  • Respond to customer inquiries through chat, phone, and email quickly and accurately.
  • Handle technical escalations and coordinate solutions with peers.
  • Educate customers on Duda features and support product adoption.
  • Engage accounts to maximize use of Duda functionality and subscription value.
  • Identify opportunities to improve team training, processes, and operational efficiency.
  • Advocate for customer needs and contribute articles and videos to the knowledge base.
  • Collaborate with Sales, Product, QA, and Account Management teams.
  • Provide coverage during scheduled nights and weekends as part of a 24/7 support operation.

Requirements

  • 2+ years of experience providing customer support in a SaaS or technical software company.
  • Knowledge of HTML, CSS, and JavaScript or other object-oriented programming languages.
  • Experience using APIs.
  • Strong technical curiosity and persistence in troubleshooting how systems work.
  • Empathy for customer issues and confidence in driving customers toward successful outcomes.
  • Customer-oriented mindset with ownership of customer problems.
  • Flexibility to work nights and weekends on a rotating or regular schedule.
  • English-language resume and ability to interview in English.

Interested in this position?

Apply directly on the company website

Apply Now

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