Dropbox

Dropbox is a technology company that builds simple, powerful products for individuals and businesses. With over 700 million registered users worldwide, Dropbox offers file sync, sharing, online backup, cloud storage, collaboration tools, and more to st...

Internet Software & Services

Information Technology

1K-5K (3118)

Founded 2007

46 open positions

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Customer Systems Administrator

2 hours, 55 minutes ago

Canada

Full-time

Mid Level

Business Analyst

Customer and Technical Support

AWS Bash Databricks JavaScript Python Salesforce

Apply Now

Dropbox

Internet Software & Services

1K-5K

Founded 2007

View All Jobs 46

Description

Manage and evolve the portfolio of support and post-sales platforms for Customer Experience and Customer Success teams.
Serve as a primary on-call responder and own incident resolution and stakeholder communication during platform disruptions.
Drive adoption and integration of AI-powered tools and automations across customer platforms.
Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.
Identify and execute platform improvements that reduce operational friction, improve reliability, and scale with the business.
Build and maintain the team’s automation tooling and scripting infrastructure.
Establish and maintain documentation standards, including SOPs, runbooks, and system guides.
Maintain operational reliability across production systems that the business relies on daily.

Requirements

4+ years of proven experience administering enterprise support or customer platforms in a production environment.
Proficiency with AI tools and scripting languages such as Python, Bash, or JavaScript.
Demonstrated experience managing multi-platform environments.
Experience governing platform access, including provisioning, role-based access control, and security policy enforcement.
Track record of shipping platform changes through structured scoping, testing, communication, and deployment processes without disruption.
Operational maturity with experience owning incident response, triaging escalations, and staying composed under pressure.
Ability to produce and maintain clear, structured documentation such as SOPs, runbooks, and system guides for technical and non-technical audiences.
Experience administering support platforms such as Zendesk, Amazon Connect, or similar ticketing/contact center systems (preferred).
Proven experience deploying AI tooling or automation frameworks to improve workflows and operational efficiency (preferred).
Working knowledge of AWS services, cloud infrastructure fundamentals, and modern data platforms such as Databricks (preferred).
Experience with sales platforms supporting Sales and Customer Success operations, such as Highspot, Planhat, or Outreach (preferred).
Platform admin certifications such as Zendesk Admin or Salesforce Certified Admin (preferred).

Interested in this position?

Apply directly on the company website

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