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Customer Success Manager

1 hour, 58 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Generative AI
Apply Now
Dropbox

Dropbox

Dropbox is a technology company that builds simple, powerful products for individuals and businesses. With over 700 million registered users worldwide, Dropbox offers file sync, sharing, online backup, cloud storage, collaboration tools, and more to st...

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 46

Description

  • Build and maintain strong customer relationships as a trusted advisor throughout the customer lifecycle.
  • Lead customer engagement efforts to support deployment, product education, usage, adoption, and workflow integration.
  • Drive product value realization and user advocacy across the customer base.
  • Manage Mutual Success Plans and partner with Sales to influence account growth and customer outcomes.
  • Proactively identify customer issues and collaborate with CX or Product teams to resolve them efficiently.
  • Prepare and deliver Success Business Reviews with insights on adoption, planning, and product updates.
  • Maintain deep knowledge of Dropbox products and roadmap, promote new features, and represent the voice of the customer internally.
  • Collaborate with marketing, product, and sales teams to support customer satisfaction, retention, and growth.

Requirements

  • 5+ years of experience in B2B SaaS Customer Success with a proven record of driving deployment, adoption, and retention.
  • Experience managing strategic relationships with large enterprise customers (2,000+ employees).
  • Experience with e-signature API or other API products and integrations.
  • Technical aptitude with the ability to communicate effectively at all levels.
  • Customer-oriented, problem-solving mindset with strong analytical thinking.
  • Ability to communicate with end users, IT administrators, developers, and stakeholders at all levels.
  • Self-starter with experience navigating complex scenarios, leading cross-functional initiatives, and thriving in fast-paced, dynamic environments.
  • Positive, team-oriented mindset with strong collaboration and relationship-building skills.
  • Bachelor’s degree or equivalent experience required.
  • Willingness to travel occasionally for global offsites and customer on-site meetings, generally less than 10% of the time.
  • Preferred: Knowledge of generative AI and search infrastructure.
  • Preferred: Experience with technical products such as e-signature API, other API products, or security products with deployment integrations.
  • Preferred: Experience with integrations and AI tools.
  • Preferred: Previous experience with CRM systems and strong analytical and quantitative skills.

Benefits

  • Competitive base salary of $142,700-$193,100 USD in US Zone 2.
  • Competitive base salary of $126,800-$171,600 USD in US Zone 3.
  • Opportunity to work with Dropbox’s expanding product portfolio and high-value enterprise customers.

Interested in this position?

Apply directly on the company website

Apply Now

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