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Renewals Manager

3 hours, 26 minutes ago
Anywhere
Full-time
Senior
Account Manager
Customer and Technical Support
Cybersecurity Salesforce
Apply Now
Doppel

Doppel

Doppel is a next-gen brand protection platform that rapidly detects and takes down phishing and brand cyber attacks on trusted brands. Using cutting-edge AI technology, it safeguards against social media impersonations, NFT counterfeits, and digital ph...

Internet Software & Services
1-10
Founded 2022
$5M raised
View All Jobs 17

Description

  • Design and implement the renewals operating model, including stages, ownership, escalation paths, and rules of engagement.
  • Establish renewal motions across strategic, core, scaled, direct, channel, and auto-renewal customers.
  • Build forecasting, inspection cadences, dashboards, reporting, playbooks, and repeatable commercial workflows.
  • Own the end-to-end renewal lifecycle from planning and quoting through negotiation, procurement, signature, and close.
  • Lead customer-facing discussions covering pricing, uplifts, terms, scope changes, downsells, procurement, and contract execution.
  • Maintain accurate Salesforce renewal data, forecasts, risks, next steps, and expected close timing.
  • Partner with CSMs, AEs, Finance, Legal, Deal Desk, RevOps, and channel partners on renewal strategy and execution.
  • Identify renewal risks and analyze churn, contraction, uplift realization, forecast variance, and late renewals to improve retention.
  • Coordinate billing, purchase order, contract, and payment details to ensure signed renewals become clean billable transactions.
  • Recommend how the Renewals function should scale as customer volume and renewable ARR increase.

Requirements

  • 5+ years of experience in SaaS renewals, account management, customer success, or another commercial post-sale role.
  • Direct ownership of renewal targets or books of business with demonstrated retention and forecasting results.
  • Experience building or materially improving a renewals process, operating model, playbook, forecast methodology, or commercial cadence.
  • Experience in cybersecurity or complex B2B SaaS involving enterprise customers, channel partners, procurement, and legal stakeholders.
  • Strong commercial judgment and negotiation skills across pricing, terms, uplifts, concessions, multi-year agreements, and contracts.
  • Ability to operate strategically and tactically, including process design, dashboard development, forecasting, customer negotiation, and signature management.
  • Ability to distinguish customer-value risk from commercial or transaction risk and coordinate appropriate cross-functional responses.
  • Strong executive communication, analytical skills, and operational rigor when managing concurrent renewals.
  • Strong Salesforce fluency; experience with CPQ or DealHub-style quoting, forecasting tools, customer-success platforms, and contract workflows is preferred.
  • Comfort creating structure and operating effectively in a fast-growing, evolving environment.

Benefits

  • $120,000–$130,000 USD OTE.
  • Meaningful equity.
  • Flexible work environment.
  • Comprehensive health benefits, PTO, and parental leave.
  • Opportunity to build a critical recurring-revenue function from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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