Team Lead, Customer Support, In-Store

2 hours ago
Full-time
Senior
Software Development
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012

Description

  • Act as a player-coach by directly supporting customers when needed.
  • Lead and support a team of customer support representatives.
  • Foster a positive, collaborative, and high-performing team environment.
  • Monitor key performance metrics and provide regular feedback and coaching.
  • Drive team productivity through documentation, quality reviews, customer satisfaction analysis, and training.
  • Partner with Customer Success, Product, and other teams to share insights and improve the customer experience.
  • Help maintain a high standard of service and issue resolution for hospitality operators.

Requirements

  • 3+ years of technical customer support experience.
  • SaaS experience is preferred.
  • Experience inspiring, coaching, and developing a high-performing remote team.
  • Strong written and verbal communication skills.
  • Ability to solve complex and escalated issues effectively.
  • Comfort using CRMs, help desk platforms, and analytics dashboards.
  • Strong focus on delivering an outstanding customer experience.

Benefits

  • Comprehensive benefits and perks package.
  • Premium healthcare.
  • Wellness expense reimbursement.
  • Paid parental leave.
  • Support for employees’ happiness, healthiness, and overall well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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