Associate, Strategy & Operations, Merchant Onboarding & Experience

17 hours, 50 minutes ago
Full-time
Junior
Business Intelligence
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012

Description

  • Build dashboards to monitor onboarding timelines, SLAs, OKRs, delays, and performance trends.
  • Develop blocked-case tracking and analyze root causes to drive sustainable issue resolution.
  • Design and refine onboarding workflows for new integration types such as Shopify.
  • Translate workflow gaps into product and tooling requirements for systems such as SFDC.
  • Advocate for automation that reduces manual onboarding work and friction.
  • Partner with MXO, GTMT, IA, Sales, and Product teams to align priorities and execution.
  • Own high-visibility onboarding problems and lead cross-functional process improvements.
  • Establish scalable onboarding processes as SMB Retail expands in 2026 and beyond.

Requirements

  • 2+ years of experience in a fast-paced environment building and optimizing processes.
  • Proficiency in SQL and experience using data to uncover insights and measure impact.
  • Strong analytical and strategic problem-solving skills, including root-cause analysis.
  • Experience designing scalable processes, workflows, or operational frameworks.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Ability to influence without authority and drive accountability across teams.
  • Exceptional communication skills across seniority levels and functions.
  • Experience translating workflow inefficiencies into product or tooling requirements.
  • Ability to manage ambiguity, competing priorities, and complex projects with strong attention to detail.
  • Systems-oriented, impact-driven approach to improving customer or merchant experiences.

Benefits

  • Base salary range of $74,800–$110,000 USD, localized by work location.
  • 401(k) plan with employer matching.
  • Medical, dental, and vision insurance.
  • 16 weeks of paid parental leave and family-forming assistance.
  • Flexible paid time off, paid sick leave, and 11 paid holidays.
  • Wellness, commuter benefits, and mental health programs.
  • Disability and basic life insurance.

Interested in this position?

Apply directly on the company website

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