Associate Manager, Merchant Strategy & Operations

1 hour, 30 minutes ago
Full-time
Mid Level
Data Science and Analytics
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012

Description

  • Own the strategy and execution for merchant support once merchants are live on DoorDash.
  • Build a tech-first, scalable, and seamless support experience for merchants.
  • Develop fast and effective solutions that minimize operational friction when merchants face issues.
  • Use data-driven decision-making and business judgment to evaluate, test, and implement new initiatives.
  • Drive go-to-market planning and execution for merchant experience improvements.
  • Collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics teams to launch key initiatives.
  • Analyze problems from first principles and dig into details to identify future solutions.
  • Lead projects across teams in a fast-paced, ambiguous environment.

Requirements

  • Bachelor’s degree is required.
  • 4-6 years of experience in consulting, strategy, operations, technology, or a related field.
  • Experience working on analytical projects is required.
  • Proficiency in SQL is a plus.
  • Strong written and verbal communication skills are required.
  • Experience leading projects across teams in a cross-functional environment.
  • Comfort operating in a fast-paced, ambiguous environment.
  • Ability to leverage AI tools to improve productivity, decision-making, and problem-solving.
  • A beginner’s mindset and curiosity for continuously learning and adapting to evolving AI technology.

Benefits

  • Base salary range of $105,400-$155,000 USD.
  • Opportunities for equity grants.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays.
  • Disability and basic life insurance.
  • Wellness benefits, commuter benefits match, paid time off, and paid sick leave.
  • Family-forming assistance and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

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