Senior Donation Coordinator

2 days, 4 hours ago
Full-time
Senior
Operations
Donor Network West

Donor Network West

Donor Network West is a nonprofit organ procurement and tissue recovery organization that facilitates organ and tissue donation to save and heal lives in Northern California and Nevada by connecting donors with recipients through collaboration with hea...

Capital Markets
251-1K
Founded 1987

Description

  • Receive and process donor referrals from hospitals, hospices, and medical examiner/coroner offices.
  • Screen potential donors and document referral, medical, and social information in iTransplant.
  • Coordinate donation cases among families, hospitals, recovery teams, logistics, funeral homes, and processing partners.
  • Secure tissue donation authorization through compassionate discussions and conduct medical and social history interviews.
  • Ensure documentation, donor suitability, recovery timing, tissue yield, and regulatory compliance.
  • Serve as a Donation Discussion subject matter expert by training, coaching, mentoring, and assessing Donation Coordinators.
  • Provide real-time escalation support, conduct Pre-Approach Reviews, and identify process or documentation errors.
  • Manage daily floor operations by delegating tasks, participating in huddles, managing the Organ Board, and escalating issues as needed.
  • Coordinate recovery locations and donor transportation while maintaining donor dignity.
  • Document training progress, competency assessments, operational trends, and corrective actions.

Requirements

  • At least 5 years of experience approaching grieving families and securing tissue authorizations at Donor Network West or an AATB-accredited OPO or tissue bank.
  • Average of at least 375 authorized cases annually year over year.
  • High school diploma or equivalent required.
  • Demonstrated excellence in Donation Coordinator I, II, and III responsibilities.
  • Advanced knowledge of disease processes and related conditions.
  • Strong communication, empathy, presentation, facilitation, coaching, and feedback skills.
  • Ability to apply or learn adult learning theory, curriculum design, and competency assessment practices.
  • Strong organization, time management, prioritization, critical thinking, documentation, and problem-solving skills.
  • Ability to work effectively with multiple computer systems, electronic medical records, telephonic systems, and Microsoft Office while sitting for extended periods.
  • Bachelor’s degree in biological sciences or an allied health field preferred; CTP, CPTC, or CTBS certification preferred.

Benefits

  • Market-based compensation determined by skills, experience, qualifications, interview performance, and location.
  • Location-based pay differentials based on the employee’s home address and market data.
  • Required and professional development training through the Learning Management System, team meetings, and continuing education.
  • Collaborative workplace focused on mission, inclusion, professional development, and employee support.

Interested in this position?

Apply directly on the company website

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