DomainTools

DomainTools

DomainTools is the go-to for Internet intelligence, empowering security analysts with essential tools to assess threats, prevent attacks, and investigate criminal activity.

IT Services
51-250
Founded 2004

Description

  • Provide end-user technical support and track issues in Jira.
  • Provision and manage employee laptops using automated and manual processes and mobile device management tools.
  • Manage account lifecycles, group access, and application assignments.
  • Support and train users on core business tools, including email, chat, and wiki platforms.
  • Manage technology inventory, purchasing, shipping, asset tracking, and stock levels.
  • Develop documentation and deliver training for new and existing technologies.
  • Promote secure computing practices and educate users on IT infrastructure and security tools.
  • Participate in security development activities, including log review, phishing investigations, incident response, and security runbook updates.

Requirements

  • At least 2 years of experience in end-user IT support.
  • Experience supporting macOS, Windows, and Linux desktop environments, including audio/video systems.
  • Strong customer-service orientation and a desire to help users improve their work through technology.
  • Excellent written and verbal communication skills.
  • Ability to create end-user documentation for technical and non-technical audiences.
  • Willingness to troubleshoot unfamiliar problems and pursue continuous improvement.
  • Familiarity with Jira and Confluence preferred.
  • Familiarity with Automox, Jamf, Google Workspace administration, and identity and access management technologies such as SAML, OATH, and OIDC preferred.

Benefits

  • $65,000–$75,000 base salary plus a 10% annual performance bonus.
  • Fully paid medical, dental, and vision insurance premiums.
  • 401(k) retirement plan with company matching.
  • Basic life insurance.
  • Flexible paid time off and additional well-being benefits.
  • Equal opportunity workplace committed to diversity, equity, and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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