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Internal Systems Engineer, Technical Referent

1 month ago
Spain
Full-time
Senior
Systems Engineer
DevOps and Infrastructure
AWS Azure Bash GCP HubSpot Linux macOS PowerShell Python REST API
Apply Now
dLocal

dLocal

dLocal provides a comprehensive payment processing solution that enables global enterprises to efficiently manage cross-border transactions in emerging markets, facilitating both local payments and payouts to enhance customer satisfaction and operation...

Diversified Financial Services
251-1K
Founded 2016
$357M raised
View All Jobs 7

Description

  • Manage and improve core IT systems and applications to ensure reliable, secure, day-to-day operations across the organization.
  • Configure, administer, and optimize Jira and Atlassian Cloud tools, including workflows, automations, integrations, and backend configurations.
  • Drive integration and onboarding of new software and SaaS tools into the ecosystem (e.g., Glean, Slack, Zapier, Omnitrack, HubSpot, cloud providers).
  • Design and implement automation for recurring operational tasks to reduce manual effort and improve efficiency for IT and business workflows.
  • Leverage AI-assisted tooling to accelerate incident triage, knowledge retrieval, documentation and safe script generation while adhering to privacy and security practices.
  • Own escalations from Level 1 support and provide deep technical expertise to resolve complex issues and ensure timely solutions.
  • Monitor key systems, troubleshoot technical problems, and coordinate preventive maintenance to maintain high service availability.
  • Evaluate, deploy, and maintain add-ons, integrations, and third-party tools (e.g., Jamf, Intune, manageability platforms) to ensure a cohesive, well-governed IT environment.
  • Develop and maintain documentation for systems, workflows, and processes, and collaborate with technical and non-technical teams to streamline processes and support continuous improvement.

Requirements

  • Proven experience in Jira/Atlassian Cloud administration, including workflows, automation, and integrations.
  • Strong knowledge of identity systems such as Azure Active Directory, SSO, SCIM, and access governance.
  • Experience with system integration via REST APIs, webhooks, scripting (PowerShell, Python, Bash), or automation platforms.
  • Background in system administration for Windows, macOS, or Linux, including endpoint management tools and SaaS application management.
  • Familiarity with cloud platforms (Azure, AWS, GCP) and exposure to tools like Glean, Slack, Zapier, Omnitrack, HubSpot, and Lever (preferred).
  • Experience using AI-assisted tooling for triage, documentation, safe script generation, log analysis, or small automations (preferred).
  • Ability to troubleshoot complex technical issues across multiple systems and platforms.
  • Strong communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.
  • Organized, detail-oriented, and comfortable owning long-term operational improvements.
  • Experience with ITSM tools and IT process design is a plus.

Benefits

  • Flexible schedules and a performance-driven work culture.
  • Remote-friendly role with flexibility to combine remote focus time and in-person collaboration depending on location.
  • Country-tailored benefits package.
  • Premium Coursera subscription for learning and development.
  • Free language classes (English, Spanish, Portuguese).
  • Monthly social budget for team activities (in-person or remote).
  • Referral bonus program for successful hires.
  • Access to "dLocal Houses" to rent a house and cowork with your team for a week.

Interested in this position?

Apply directly on the company website

Apply Now

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