Support & Operations Specialist

2 hours, 6 minutes ago
Full-time
Mid Level
Operations
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023

Description

  • Own ticket dispatch and workflow from prioritization through resolution within SLA, including assignment to the appropriate support level.
  • Follow up on open tickets actively and reduce unnecessary escalation and operational noise.
  • Prepare client environments for onboarding by checking security, configuration, and standard stack alignment.
  • Ensure onboarding is completed consistently and within defined timelines.
  • Act as a bridge between support, onboarding, sales, and accounts to maintain visibility across work in progress.
  • Remove operational bottlenecks and help coordinate handoffs across teams.
  • Maintain accurate documentation and support standardized workflows and process discipline.
  • Contribute to compliance checks and environment reviews, including SMB1001-style alignment.
  • Take ownership of recurring operational and technical preparation tasks to reduce dependency on senior staff.

Requirements

  • Strong Level 2/3 technical experience.
  • Solid understanding of Microsoft 365 and endpoint management with Intune.
  • Basic networking knowledge.
  • Ability to prioritize and coordinate work effectively.
  • Strong documentation and process discipline.
  • Clear communication skills across technical and non-technical audiences.
  • Experience in a hands-on technical support role, ideally within an MSP environment.
  • Ability to work remotely as a full-time team member.
  • Familiarity with compliance checks and environment readiness processes is preferred.

Interested in this position?

Apply directly on the company website

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