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Support Desk Analyst (LS Central/ Dynamics Business Central)

7 hours, 41 minutes ago
Sri Lanka
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
ERP Microsoft Dynamics 365
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 25

Description

  • Serve as a primary contact for customer support requests related to LS Central.
  • Log, triage, investigate and resolve incidents and service requests in line with agreed SLAs.
  • Diagnose functional issues in LS Central and Microsoft Dynamics 365 Business Central.
  • Provide day-to-day application support, including configuration changes, user support and data fixes.
  • Escalate complex or high-priority issues to senior analysts, ERP consultants or development teams.
  • Maintain timely ticket updates and clear customer communication on issue progress and resolution.
  • Create and maintain knowledge base articles, runbooks, support documentation and records of recurring incidents.
  • Collaborate on root-cause analysis, project handovers into BAU support and service improvements.
  • Build functional knowledge of LS Central, Business Central, and retail and hospitality processes through training and certification programs.

Requirements

  • Experience in application support, service desk or customer support involving LS Central (LS Retail) or Microsoft Dynamics 365 Business Central.
  • Ability to diagnose and troubleshoot functional application issues.
  • Strong problem-solving, analytical and attention-to-detail skills.
  • Experience managing multiple support tickets and competing priorities.
  • Familiarity with service management or ticketing tools.
  • Strong written and verbal communication skills, including explaining issues clearly to customers and technical teams.
  • Customer-focused approach and ownership of assigned issues.
  • Experience supporting ERP, retail, hospitality or other business-critical applications (advantageous).
  • Familiarity with ITIL-based support processes (beneficial).
  • Tertiary qualification in IT, Business or a related discipline (preferred), with willingness to pursue Microsoft Dynamics and/or LS Retail certifications.

Benefits

  • Salary paid in Australian dollars.
  • Medical insurance from day one for employees and spouses, or parents for unmarried employees.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance, plus mental health and counselling support through Diji Assist.
  • Flexible work arrangements, with home or office options.
  • Reimbursement for industry certifications and professional development.
  • Team events, rewards and recognition, and Christmas and financial year-end celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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