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Support Desk Analyst (LS Central/ Dynamics Business Central)

12 hours, 52 minutes ago
Sri Lanka
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
ERP
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 28

Description

  • Act as the primary contact for LS Central customer support requests.
  • Log, triage, investigate, and resolve incidents and service requests within agreed SLAs.
  • Diagnose functional issues in LS Central and Microsoft Dynamics 365 Business Central.
  • Support configuration changes, user assistance, data fixes, minor enhancements, and daily operations.
  • Escalate complex or high-priority issues to senior analysts, ERP consultants, or developers.
  • Maintain clear customer communications and accurate ticket updates.
  • Create knowledge articles, runbooks, standard operating procedures, and incident documentation.
  • Collaborate on root-cause analysis, project handovers, and continuous service improvement.
  • Develop functional knowledge of LS Central, Business Central, and retail and hospitality processes.

Requirements

  • Experience in application support, service desk, or customer support.
  • Strong problem-solving, analytical, troubleshooting, and prioritisation skills.
  • Experience managing multiple support tickets and competing priorities.
  • Familiarity with service management or ticketing tools.
  • Exposure to LS Central (LS Retail) or Microsoft Dynamics 365 Business Central is desirable.
  • Experience supporting ERP, retail, hospitality, or other business-critical applications is advantageous.
  • Familiarity with ITIL-based support processes is beneficial.
  • Strong written and verbal communication skills, including the ability to explain technical issues clearly.
  • Customer-focused, detail-oriented, collaborative, and proactive approach.
  • Tertiary qualification in Information Technology, Business, or a related discipline is preferred; willingness to pursue Microsoft Dynamics or LS Retail certifications.

Benefits

  • Salary paid in Australian Dollars.
  • Medical insurance from day one for employees and eligible dependants.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counselling support.
  • Flexible home or office-based work.
  • Reimbursement for industry certifications, plus team events and rewards recognition.

Interested in this position?

Apply directly on the company website

Apply Now

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