RemoteLeaf Logo
Log in Sign up

Solutions Engineer

17 hours, 8 minutes ago
Romania
Full-time
Mid Level
Solutions Engineer
Software Development
JSON LLM OAuth Postman Python Shopify
Apply Now
DigitalGenius

DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services
11-50
Founded 2014
$26M raised
View All Jobs 4

Description

  • Translate business requirements into scalable technical solutions on the DigitalGenius platform.
  • Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases.
  • Design and implement APIs and third-party integrations with systems such as OMS, carriers, and helpdesk platforms.
  • Prompt, tune, and evaluate LLM-powered components, including classifications, extractions, guardrails, and generative replies.
  • Lead new use case implementation projects and own technical delivery post-sales.
  • Ensure timely, high-quality launches with measurable automation impact.
  • Troubleshoot complex technical issues across systems, data, and AI behavior.
  • Partner with Customer Success Managers to align technical delivery with customer outcomes and ROI.
  • Advise customers on best practices, scalability, AI strategy, and optimization.
  • Provide feedback to Product, identify capability gaps, and participate in beta testing and validation initiatives.
  • Continuously improve automation performance, resolution rates, and AI accuracy.
  • Build internal tools, scripts, agents, documentation, prompts, and reusable assets to improve team efficiency.

Requirements

  • Genuine AI-first mindset with enthusiasm for LLMs and applied AI, and a habit of using AI tools to automate repetitive work.
  • Automation and workflow mindset with the ability to design reliable flows, including edge cases, data mapping, retries, and decision logic.
  • Strong API and integration experience, including Postman, JSON, webhooks, authentication, pagination, error handling, and debugging.
  • Hands-on Python experience writing and shipping code used by others, such as integrations, automation scripts, services, or internal tools.
  • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders and write clear notes and documentation.
  • Strong organization and project management skills to manage workstreams, priorities, timelines, and multiple stakeholders.
  • Hands-on LLM experience with prompting, classification, guardrails, evaluation, and tools such as LangChain, LlamaIndex, OpenAI SDKs, or Anthropic SDKs.
  • Low-code or workflow automation experience with tools such as Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, or Retool.
  • E-commerce or OMS exposure, especially Shopify, including orders, fulfillments, returns, refunds, customer data, tags, statuses, and webhooks.
  • Experience with customer service platforms such as Zendesk, Salesforce Service Cloud, or similar.
  • SaaS delivery background in implementations, solutions, or technical support in customer-facing environments.

Benefits

  • Competitive salary.
  • 25 days of vacation plus your birthday off.
  • Monthly fitness stipend of $210 through a Lifestyle wallet from day one.
  • Ongoing subscription to a mental health support platform.
  • Paid Claude and Cursor subscriptions.
  • Learning budget for courses, books, conferences, and certifications.
  • An environment to develop your skills without bureaucracy or red tape.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nortal

(1483) Senior Adobe Target Consultant

Nortal 251-1K Internet Software & Services

Nortal is seeking a Senior Adobe Target Consultant to lead personalization and experimentation work for digital platforms, translating business goals into technical solutions for enterprise clients.

Latin America Full-time Senior Solutions Engineer
Agile CSS HTML JavaScript Scrum
17 hours, 8 minutes ago
Neo4j

Senior Solutions Engineer

Neo4j 251-1K IT Services

Neo4j is seeking a Senior Solutions Engineer to drive APAC growth by architecting graph database solutions for complex enterprise customers across the pre-sales cycle.

Asia Oceania Full-time Senior Solutions Engineer
AWS Azure Docker GCP Java JavaScript Kubernetes Neo4j Python
2 days, 17 hours ago
LTS

Senior Forward Deployed Engineer (FDE)

LTS 251-1K Internet Software & Services

LTS is hiring a Senior Forward Deployed Engineer to lead customer-facing design, development, and deployment of AI-powered software solutions for complex business and mission needs.

United States Full-time Senior AI Engineer Solutions Engineer
Agile Apache Airflow Apache Spark AWS Azure C# CI/CD Docker GCP Generative AI Git Java JavaScript Kafka Kubernetes LLM Machine Learning Microservices MLOps Python REST API TypeScript
2 days, 17 hours ago
TCP Software

Enterprise Sales Value Architect

TCP Software 251-1K Professional Services

TCP is hiring a remote US-based Enterprise Sales Value Architect to help enterprise buyers understand the financial and operational impact of its workforce management solutions.

United States Full-time Senior Solutions Engineer
2 days, 17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers