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UNPAID VOLUNTEER - IT Support Officer

4 hours, 11 minutes ago
United Kingdom
Internship
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Blockchain Cybersecurity
Apply Now

Digital Technology Institute for Development (DTID)

An international non-profit institute focused on the responsible use of artificial intelligence, blockchain, and emerging digital technologies to support sustainable development and policy implementation.

Non-profit / public-policy / digital technology / sustainable development
Founded 2017
View All Jobs 2

Description

  • Provide frontline remote IT support to DTID volunteers.
  • Diagnose and resolve hardware, software, account, connectivity, and system issues.
  • Set up and maintain user accounts, profiles, permissions, and access.
  • Administer Microsoft 365, Google Workspace, and other technology platforms.
  • Perform routine system checks, maintenance, software installation, and troubleshooting.
  • Maintain accurate incident records, technical documentation, user guides, and knowledge-base materials.
  • Support basic website maintenance and test new applications and digital solutions.
  • Identify technical or information-security concerns and support security practices.
  • Provide basic IT guidance and training to volunteers.
  • Collaborate across teams to improve IT support services.

Requirements

  • Previous experience in IT support, helpdesk support, technical support, or systems administration.
  • Knowledge of Microsoft 365, Google Workspace, Outlook, Word, Excel, and PowerPoint.
  • Experience with user account administration, access management, operating systems, PC and Mac hardware, and software troubleshooting.
  • Knowledge of remote support, network troubleshooting, software configuration, information security, and IT documentation.
  • Strong problem-solving, analytical, organizational, time-management, and prioritization skills.
  • Professional proficiency in written and spoken English; an additional international language is advantageous.
  • Ability to work independently, communicate technical information clearly, maintain confidentiality, and collaborate remotely across international teams.
  • Bachelor’s degree, diploma, or equivalent qualification in IT, computer science, networking, software engineering, information systems, or a related field preferred.
  • Relevant certifications such as Microsoft, Google Workspace, CompTIA, networking, cybersecurity, cloud, or IT service management are advantageous.
  • Experience with cloud platforms, cybersecurity, IT service management, remote international support, or emerging technologies is advantageous.

Benefits

  • Unpaid volunteer position.
  • Practical IT support experience within an international nonprofit organization.
  • Opportunity to strengthen troubleshooting, systems administration, and user-support skills.
  • Experience supporting a fully remote, globally distributed workforce.
  • Hands-on exposure to Microsoft 365, Google Workspace, digital collaboration platforms, AI, blockchain, and other emerging technologies.
  • International networking and collaboration with professionals across countries and disciplines.
  • Experience relevant to future career opportunities and contribution to DTID’s institutional development.

Interested in this position?

Apply directly on the company website

Apply Now

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