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Especialista en Service Now - Sector Financiero/Bancario

1 month, 1 week ago
Ecuador
Full-time
Senior
Software Engineer
Software Development
Grafana JavaScript JSON Postman REST API Zabbix
Apply Now
Devsu

Devsu

Master the Art of Digital Innovation with Devsu Learn to create digital solutions that drive change and growth. Devsu provides the tools and resources you need to master the art of digital innovation. Devsu is a technology agency that provides software...

Internet Software & Services
51-250
Founded 2010
View All Jobs 7

Description

  • Design and lead the integration architecture between ServiceNow and monitoring tools using REST APIs, webhooks, MID Server, or IntegrationHub.
  • Implement and configure ServiceNow Event Management and Major Incident Management for alert and critical incident handling.
  • Configure event rules, correlation, deduplication, and alert grouping based on topology or services.
  • Automate the conversion of events and alerts into incidents, including automatic prioritization and assignment.
  • Design and develop ServiceNow automations using Business Rules, Script Includes, Flow Designer, and Playbooks.
  • Integrate observability tools such as Dynatrace, Grafana, or Zabbix to centralize event management.
  • Ensure proper mapping between events, alerts, incidents, and CIs/services in the CMDB following the CSDM model.
  • Design operational dashboards and metrics to measure integration health and service status.
  • Lead end-to-end integration testing and coordinate deployments across environments.
  • Define quality, security, and error-handling standards for integrations.
  • Create technical documentation, runbooks, and operating guides for support teams.
  • Collaborate with technical and operations teams to continuously improve incident management processes.

Requirements

  • More than 5 years of experience working with ServiceNow.
  • Strong experience with Event Management and Major Incident Management.
  • Experience developing in ServiceNow with JavaScript.
  • Experience creating Script Includes, Business Rules, and Scripted REST APIs.
  • Experience implementing Flow Designer and automations within ServiceNow.
  • Experience integrating ServiceNow with external tools using REST APIs or webhooks.
  • Knowledge of CMDB and the CSDM model.
  • Experience working with JSON, APIs, and tools such as Postman.
  • Experience integrating monitoring tools such as Dynatrace, Grafana, or Zabbix.
  • Experience designing integration architectures and handling events.
  • Spanish language proficiency and availability to work in Ecuadorian time (UTC-5).
  • ServiceNow Certified System Administrator (CSA) is desirable.
  • ITIL 4 certification is desirable.
  • ServiceNow CIS – ITSM is desirable.
  • ServiceNow CIS – Event Management is desirable.
  • Micro-certifications in Predictive Intelligence, AIOps, or Now Assist are desirable.

Benefits

  • Stable long-term contract with strong opportunities for professional growth.
  • Private medical insurance for you and your family.
  • Ongoing training, mentorship, and learning programs.
  • Free access to AI training resources and cutting-edge AI tools.
  • Flexible paid time off policy, plus paid holidays.
  • Participation in challenging, world-class software projects for clients in the United States and Latin America.
  • Work with highly talented software engineers in a diverse, inclusive, and collaborative environment.

Interested in this position?

Apply directly on the company website

Apply Now

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