Jr Payment Operations Analyst

4 hours, 38 minutes ago
Full-time
Junior
Operations
DEUNA

DEUNA

DEUNA is a payment orchestrator that optimizes transaction acceptance, boosts conversion rates, and minimizes fraud with over 80 methods in one integration.

Diversified Financial Services
51-250
Founded 2020

Description

  • Monitor and manage incidents related to payments, including PSPs, APMs, reconciliations, and declines.
  • Lead the triage process by categorizing issues correctly, assigning severity, and routing them appropriately.
  • Track tickets end-to-end until resolution.
  • Coordinate with internal teams such as tech, product, and support to analyze and solve issues.
  • Identify patterns and trends in incidents and propose process improvements.
  • Document findings, workflows, and recurring solutions.
  • Maintain clear and timely communication with stakeholders.
  • Support issue prioritization based on operational impact.
  • Participate in continuous improvement initiatives for incident management processes.

Requirements

  • Experience in operations, support, or incident management, ideally in payments or fintech.
  • Basic understanding of payment flows, including authorizations, captures, and declines.
  • Analytical ability to identify root causes.
  • Experience with tools such as Jira, Slack, or similar platforms.
  • Ability to manage multiple tasks and priorities.
  • Strong analytical thinking, organization, follow-up, communication, and problem-solving skills.
  • Collaborative working style.
  • Nice to have: basic knowledge of APIs, logs, or debugging.
  • Nice to have: prior experience with PSPs or antifraud.
  • Nice to have: data handling experience with Sheets or SQL.

Benefits

  • Vacation and additional PTO.
  • Remote work from anywhere.
  • Financial support for health insurance, internet, and cell phone line.
  • Stock options.
  • Access to a learning and development platform.
  • A multicultural, multidisciplinary, and diverse team.
  • Growth opportunities and a defined career path.

Interested in this position?

Apply directly on the company website

Apply Now

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