Cruise Reservation Specialist

9 hours, 35 minutes ago
Full-time
Entry Level
Customer and Technical Support

Description

  • Assist clients with cruise inquiries, reservations, and booking modifications by phone, email, and online platforms.
  • Recommend cruise destinations, itineraries, ship amenities, and travel options based on client preferences.
  • Process bookings and payments accurately in line with company policies.
  • Provide personalized client service and follow up to maintain strong relationships.
  • Monitor cruise line promotions, policies, and travel regulations.
  • Work with cruise partners to secure client deals and exclusive perks.
  • Resolve client concerns and booking-related issues professionally.
  • Upsell and cross-sell excursions, travel insurance, and pre- and post-cruise accommodations.

Requirements

  • Previous experience in travel sales, reservations, or customer service is preferred but not required.
  • Knowledge of cruise lines, destinations, and travel industry trends.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple bookings and priorities efficiently.
  • Sales-oriented approach and interest in helping clients plan vacations.
  • Proficiency with online booking systems, CRM software, and Microsoft Office Suite.
  • Ability to work independently in a remote environment.
  • Travel or cruise industry certification, such as CLIA certification, is a plus.

Benefits

  • Flexible remote work schedule.
  • Exclusive travel discounts and industry perks.
  • Ongoing training and professional development.
  • Career growth opportunities within the company.

Interested in this position?

Apply directly on the company website

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