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Implementation Specialist

5 hours, 25 minutes ago
Anywhere
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Apply Now
DentalXChange

DentalXChange

DentalXChange is a leading dental payments platform that revolutionizes the payment process by connecting providers, partners, and payers. With innovative EDI services like ClaimConnect and DentalXChange Financial Services, they streamline business pro...

Internet Software & Services
51-250
Founded 1989
View All Jobs

Description

  • Answer escalated calls from sales and other departments to support clients.
  • Manage activity, growth, services, and cancellations for assigned client portfolios.
  • Perform administrative tasks that support sales team members.
  • Schedule and manage client trainings in a timely manner.
  • Conduct client demonstrations and software walk-throughs of products and services.
  • Reach out to clients who may need additional support.
  • Identify clients at risk of cancellation or potential upsell opportunities.
  • Collaborate with team members and other departments to maximize client outcomes within established protocols.
  • Live the company values of Actively Care, Try Hard, Be Humble, and Feedback is a Gift.
  • Perform other duties as assigned.

Requirements

  • Associate's degree or equivalent experience preferred.
  • Minimum of 1 year of client services experience, with major account experience preferred.
  • Strong interpersonal skills for working effectively with team members and other departments.
  • Strong communication skills for client demonstrations and software walk-throughs.
  • Ability to manage multiple projects and changing priorities at the same time.
  • Ability to manage time effectively and prioritize sales team goals.
  • Ability to multi-task and adapt to changing expectations and priorities.
  • Strong internet and personal computer skills are required.

Benefits

  • $24.00 to $26.00 per hour, depending on experience.
  • Remote shift: 7:30am to 4:30pm Pacific Time.
  • Medical, dental, and vision benefits eligible first of the month after start date.
  • Unlimited PTO.
  • Paid time off for sick leave, jury duty, and bereavement.
  • 10 company-paid holidays.
  • 401(k) with company match.
  • Healthcare and dependent care flexible spending accounts.
  • Health Advocate support program.

Interested in this position?

Apply directly on the company website

Apply Now

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