Customer Support Representative

3 weeks, 3 days ago
Full-time
Entry Level
Customer and Technical Support
DeleteMe

DeleteMe

DeleteMe is a leading personal data removal service that helps individuals protect their online privacy by removing exposed personal information from search engines and data broker sites. With over 35 million pieces of data removed since 2010, DeleteMe...

Internet Software & Services
51-250

Description

  • Educate customers on privacy-service best practices.
  • Resolve customer inquiries through web, email, and internal ticketing systems within established service levels.
  • Document case details, resolutions, and customer feedback to inform company strategy.
  • Partner with internal teams to resolve complex issues while advocating for customer needs.
  • Identify potential user-interface issues and escalate them for resolution.
  • Escalate unresolved customer issues to the Support Team Leader.

Requirements

  • Strong written and verbal communication and interpersonal skills.
  • Troubleshooting, problem-solving, and critical-thinking abilities.
  • Ability to learn quickly and explain complex issues clearly and educationally.
  • Adaptability in a rapidly changing work environment.
  • Proficiency with technology and navigating multiple systems.
  • Ability to use Zendesk and ticketing workflows after completing training.

Benefits

  • Comprehensive medical, vision, and dental benefits.
  • 401(k) retirement plan.
  • Paid parental leave.
  • 20 days of paid time off, 11 company-paid holidays, and a birthday day off.
  • Work-from-home stipend and cell phone reimbursement.
  • Fitness membership and child care reimbursements.
  • DeleteMe Gold Membership and discounted plans for friends and family.

Interested in this position?

Apply directly on the company website

Apply Now

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