Head of Operations (Remote)

3 months, 3 weeks ago
Full-time
Lead
Project and Program Management
Decile Group

Decile Group

Decile Group powers next generation venture capital worldwide with a focus on ethical transformation through VC Lab, Decile Hub, Decile Partners, and Decile Capital.

Capital Markets

Description

  • Oversee the operational infrastructure of the fund administration business and ensure seamless service delivery to VC clients.
  • Develop and implement operational strategies that improve efficiency, quality, scalability, and client experience.
  • Collaborate with product teams on roadmap priorities, feature launches, UX enhancements, and onboarding improvements.
  • Build and lead a high-performing remote team of fund operations and customer success professionals across multiple time zones.
  • Create benchmarks and reporting systems to monitor performance and drive continuous operational improvement.
  • Work with the executive team to align operational capabilities with company growth targets.
  • Ensure regulatory compliance across multiple jurisdictions for fund administration clients.
  • Drive automation and process optimization to increase capacity while maintaining a 90+ NPS.
  • Manage relationships with key service providers and strategic partners.
  • Implement risk management protocols and best practices across the organization.

Requirements

  • 10+ years of experience in operations management.
  • At least 5 years of experience in financial services or fund administration leadership.
  • Proven ability to scale fund operations in a high-growth environment.
  • Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices.
  • Experience building and leading remote teams across multiple geographies.
  • Exceptional problem-solving abilities and analytical skills.
  • Outstanding communication and interpersonal skills.
  • Ability to thrive in ambiguity and drive clarity through complex situations.
  • Strong project management capabilities and attention to detail.
  • Experience with operational technology implementation and optimization.
  • Familiarity with AI tools for support, automation, and customer intelligence is a plus.
  • Experience in venture capital is encouraged but not required.

Benefits

  • Competitive compensation package including equity.
  • Flexible remote work environment.
  • Opportunity to help transform venture capital at a global scale.
  • Leadership role in a fast-growing company.
  • Opportunities for personal growth and professional development.
  • Salary range of $175,000 - $275,000 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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