Customer Support Specialist

1 month, 3 weeks ago
Contract
Junior
Customer and Technical Support
Deblock

Deblock

Deblock provides a current account with an IBAN, a non-custodial wallet, and a debit card. Users can deposit any crypto on their current account, exchange Euro and Crypto without limits, and handle the exchange of Crypto to EUR seamlessly. The services...

Banks
11-50

Description

  • Provide friendly, efficient, and accurate support to customers through chat and email.
  • Troubleshoot product questions, account issues, payments, and general inquiries.
  • Follow internal procedures to ensure compliance, safety, and customer protection.
  • Work rotating shifts, including occasional weekends and evenings, to support a European customer base.
  • Represent the voice of the customer internally and help shape future improvements.

Requirements

  • Excellent written and spoken English.
  • Strong communication skills.
  • Attention to detail and a problem-solving mindset.
  • Comfortable working rotational shifts, including some weekends and evenings.
  • Curious, motivated, and eager to learn about fintech, payments, and crypto.
  • Previous experience in customer support is a plus.
  • Eligibility to work as a freelancer under a 12-month services contract.

Benefits

  • Above-market compensation.
  • Telework allowance for remote assignments.
  • All the tech you need, including a laptop and accessories.
  • Opportunity to join a fast-growing fintech backed by a world-class team.
  • Real development opportunities as the company grows.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

French Speaking Rent-a-Car Consultant - Work In Sofia - Fully Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a French Speaking Rent-a-Car Consultant in Sofia, Bulgaria to support French-speaking customers throughout the rental process and ensure a smooth service experience.

1 hour, 1 minute ago

Customer Service Agent

Remote Recruitment 11-50 Professional Services

Remote World is hiring a fully remote Customer Service Agent to support a UK client, serving as the first point of contact for customers and resolving inquiries efficiently from South Africa.

CRM
1 hour, 15 minutes ago

Service Desk Analyst - 1st Shift

Your Business Internet Software & Services

NRI North America is hiring a remote Service Desk Analyst to provide first-level support for client end users, networks, and server issues in a managed services environment.

Android Cisco
1 hour, 16 minutes ago

Healthcare Software Support Representative - Select (Remote - United States)

Nextech 251-1K Internet Software & Services

Nextech is hiring a remote Healthcare Software Support Representative to provide frontline support for its specialty healthcare software applications and resolve customer issues in a regulated medical office environment.

HIPAA Salesforce
1 hour, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers