Customer Support Specialist

1 month ago
Contract
Junior
Customer and Technical Support
Deblock

Deblock

Deblock provides a current account with an IBAN, a non-custodial wallet, and a debit card. Users can deposit any crypto on their current account, exchange Euro and Crypto without limits, and handle the exchange of Crypto to EUR seamlessly. The services...

Banks
11-50

Description

  • Provide friendly, efficient, and accurate support to customers through chat and email.
  • Troubleshoot product questions, account issues, payments, and general inquiries.
  • Follow internal procedures to ensure compliance, safety, and customer protection.
  • Work rotating shifts, including occasional weekends and evenings, to support a European customer base.
  • Represent the voice of the customer internally and help shape future improvements.

Requirements

  • Excellent written and spoken English.
  • Strong communication skills.
  • Attention to detail and a problem-solving mindset.
  • Comfortable working rotational shifts, including some weekends and evenings.
  • Curious, motivated, and eager to learn about fintech, payments, and crypto.
  • Previous experience in customer support is a plus.
  • Eligibility to work as a freelancer under a 12-month services contract.

Benefits

  • Above-market compensation.
  • Telework allowance for remote assignments.
  • All the tech you need, including a laptop and accessories.
  • Opportunity to join a fast-growing fintech backed by a world-class team.
  • Real development opportunities as the company grows.

Interested in this position?

Apply directly on the company website

Apply Now

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