Customer Success Manager - Fraud/AML Strategy

2 months, 2 weeks ago
Full-time
Mid Level
Data Science and Analytics
DataVisor

DataVisor

DataVisor delivers a powerful AI-powered fraud and risk management platform for real-time response to fraud attacks, providing security analytics for consumer-facing web and mobile sites.

IT Services
51-250
Founded 2013
$94M raised

Description

  • Serve as the primary point of contact and trusted advisor for assigned enterprise customers.
  • Drive customer onboarding, adoption, and long-term value realization.
  • Partner with clients to define success criteria and tailor solution strategies to their fraud and AML needs.
  • Monitor detection system performance and support quarterly business reviews.
  • Advise clients on best practices for fraud and AML strategies and platform usage.
  • Work with Product, Engineering, Modeling, and other internal teams to resolve issues and deliver enhancements.
  • Translate customer insights into feedback for roadmap planning and product improvements.
  • Identify opportunities for expansion, deeper integration, and improved operational efficiency.
  • Represent the customer voice internally and the platform externally through workshops, events, and solution showcases.

Requirements

  • 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations in fintech, banking, payments, or e-commerce.
  • Deep understanding of fraud and AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
  • Experience with machine learning-based detection systems and/or rule engines for fraud prevention.
  • Strong analytical skills with proficiency in SQL and experience using Python or R for data exploration and investigation.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to technical and non-technical stakeholders.
  • Confidence in leading customer-facing discussions and executive presentations.
  • Strong project ownership, organization, and time management skills to manage multiple enterprise accounts simultaneously.
  • Bachelor’s degree in a technical, analytical, or business-related field; advanced degree is a plus.
  • Experience in fraud/AML, customer success, or related enterprise consulting is preferred.

Benefits

  • Annual salary range of JPY 5MM-9MM, commensurate with experience.
  • Bonus eligibility.
  • PTO.
  • Remote-based position in Japan.

Interested in this position?

Apply directly on the company website

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