Physician Advisory Services Customer Service Representative

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Intake new cases and review or verify referral information and requests.
  • Draft cases in the Dane Street AccessDS system by entering required information.
  • Work with clients to resolve missing or incomplete information needed for claim processing.
  • Sort, organize, and create medical document listings when required by the client.
  • Assign and schedule new cases to physicians based on location, availability, guidelines, jurisdictional requirements, and client needs.
  • Ensure assigned physicians have no conflict of interest with each case.
  • Monitor, process, and track cases to meet deadlines.
  • Update clients regularly on cases in progress and communicate questions about referral information when needed.
  • Ensure proper documentation is provided to clients for specified cases.
  • Complete other duties and special projects as assigned based on business needs.

Requirements

  • An associate’s degree is preferred.
  • Business experience in a healthcare and/or insurance setting is preferred.
  • Exceptional communication skills with a clear understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
  • Computer literacy and typing skills are essential.
  • Ability to perform job duties that may require lifting, bending, traveling, long periods of sitting, and extended computer work.
  • Must supply and support personal internet service for this work-from-home position.
  • Must maintain an uninterrupted internet connection for the work-from-home role.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Basic life insurance, short-term disability, and long-term disability coverage provided at no cost.
  • Generous paid time off policy.
  • 401(k) plan with company match.
  • Apple equipment provided for remote workspace.
  • Media stipend for remote workspace.

Interested in this position?

Apply directly on the company website

Apply Now

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