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Group Health Customer Service Representative (Weekend)

4 weeks, 1 day ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008
View All Jobs 44

Description

  • Intake new cases and verify referral information before entering details into the Dane Street system (AccessDS).
  • Work with clients to resolve missing or incomplete information needed to process claims.
  • Sort, organize, and create medical document listings when required by the client and special handling rules.
  • Monitor, process, and track cases to ensure deadlines are met.
  • Assign and schedule cases to physicians based on location, availability, guidelines, jurisdiction, and client requirements.
  • Check for conflicts of interest before assigning physicians to cases.
  • Provide frequent updates to clients on cases in progress.
  • Communicate with clients and physicians when referral information needs clarification or additional documentation.
  • Ensure proper documentation is provided to clients for specified cases.

Requirements

  • Minimum 1 year of experience in an administrative or clerical role in a business office environment.
  • Experience in a healthcare-related environment such as a medical office or insurance claims setting is preferred.
  • Excellent computer skills; Apple operating system, Google Chrome, and Gmail are preferred.
  • Strong written and verbal communication skills with comfort speaking to clients, claimants, and physicians.
  • Ability to maintain focus and attention to detail in a fast-paced environment.
  • Ability to manage multiple tasks and quickly changing priorities.
  • Excellent organizational skills.
  • Associate’s degree is preferred.
  • Must supply and support your own internet service for this work-from-home role.
  • Must maintain an uninterrupted internet connection for the duration of work shifts.

Benefits

  • Competitive compensation with performance bonuses.
  • Comprehensive health coverage including medical, dental, and vision for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for the remote workspace.

Interested in this position?

Apply directly on the company website

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