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Government Customer Service Representative

1 week, 5 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008
View All Jobs 62

Description

  • Intake new cases and verify request information before entering data into Dane Street systems.
  • Work with clients to obtain missing information needed to process claims.
  • Sort, organize, and create medical document listings when required by the client.
  • Respond to inbound calls, emails, and portal inquiries in a timely manner.
  • Maintain accurate records of client interactions and case activity.
  • Ensure compliance with Federal NSA regulations, processes, and policies.
  • Collaborate with leadership and other departments to resolve issues and support timely case processing.
  • Process and interpret reporting to support operational work.
  • Assign and schedule new cases to physicians based on location, reviewer availability, guidelines, jurisdictional requirements, and client requirements.
  • Monitor, process, and track cases to meet deadlines and service expectations.

Requirements

  • Associate’s degree preferred.
  • Business experience in a healthcare and/or insurance setting preferred.
  • Experience with healthcare claims and billing preferred.
  • Conflict resolution and de-escalation skills.
  • Strong communication skills with clear understanding of the company’s business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
  • Computer literacy and typing skills are essential.
  • Customer focus, problem-solving, professionalism, integrity, customer excellence, and time management skills.
  • Ability to supply and support your own internet service for a work-from-home role.
  • Maintaining an uninterrupted internet connection is required for all work-from-home positions.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off policy.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend provided for remote workspace.

Interested in this position?

Apply directly on the company website

Apply Now

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