Customer Support Representative (FMCG or Retail)

2 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

Description

  • Process customer orders received via phone, email, and EDI with high accuracy.
  • Check stock availability and coordinate order distribution to the warehouse.
  • Investigate stock queries with the planning team and incoming imports with the warehouse team.
  • Manage order amendments, credits, invoicing, and master data/pricing in ERP.
  • Liaise with the wider commercial team to maximize sales using available stock and resources.
  • Proactively communicate delays, supply risks, and escalate issues appropriately.
  • Resolve customer, consumer, and internal enquiries, complaints, and quality issues.
  • Coordinate returns, warranty claims, reports, and other cross-functional customer service processes.
  • Maintain registers, filing, customer service forms, and other administrative records.
  • Support reporting, transport bookings, payment processing, and ad-hoc office duties.

Requirements

  • High School Completion Certificate (essential).
  • Tertiary studies in administration (desirable).
  • 2+ years of customer service or order management experience.
  • Excellent written and verbal English communication skills.
  • Experience with ERP systems and Microsoft Office.
  • Strong stakeholder management capability.
  • Complaint resolution experience.
  • Australian customer support experience (desirable).
  • Experience with Pronto ERP and EDI processing (desirable).
  • Retail, FMCG, or manufacturing experience (desirable).

Benefits

  • Salary of 1,300 AUD per month.
  • Working hours of 6:30 AM to 3:30 PM AEST (4:30 AM to 1:30 PM Manila).
  • AU national holidays off.

Interested in this position?

Apply directly on the company website

Apply Now

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