Service Desk Agent L1 with German- night shift

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
D-ploy

D-ploy

D ploy is a trusted IT Engineering and Consulting Company providing tailored solutions for global and regional businesses, specializing in IT infrastructure services, Service Management, and Quality Management.

Internet Software & Services
251-1K
Founded 2003

Description

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other technology tools.
  • Document end-user issues accurately in the ITSM tool.
  • Manage the ticket backlog and maintain service queue priorities.
  • Follow established processes and knowledge documents while supporting service delivery.
  • Contribute to continuous service improvement through knowledge scripts and documentation updates.
  • Collaborate closely with onsite IT technicians across global locations.
  • Work outside standard business hours and on weekends as required.

Requirements

  • Fluent German and English language skills; additional languages are an advantage.
  • Advanced knowledge of MS Office applications is a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills and attention to detail.
  • Ability to multitask and work independently effectively.
  • Willingness to follow direction and best practices.
  • Planning and organizing skills.
  • Team-oriented and supportive personality.
  • Candidates must provide a criminal record extract not older than three months.

Benefits

  • Fully remote work within the EU.
  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Paid sick days.
  • Meal vouchers.
  • Additional vouchers for birthdays, weddings, and newborn gifts.
  • Contributions to wellness programs, including a Multisport card.
  • Referral program with the Fishing for Friends initiative.
  • Refreshments available in the D-ploy office.
  • Opportunities for further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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