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Service Desk Agent (German Speaking)

3 months, 4 weeks ago
South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
D-ploy

D-ploy

D ploy is a trusted IT Engineering and Consulting Company providing tailored solutions for global and regional businesses, specializing in IT infrastructure services, Service Management, and Quality Management.

Internet Software & Services
251-1K
Founded 2003
View All Jobs 9

Description

  • Provide technical and troubleshooting assistance for computer hardware, software, mobile devices, and other tech tools and products.
  • Document end-user issues accurately in the ITSM tool.
  • Follow established processes and knowledge documentation when resolving tickets.
  • Manage ticket backlog and prioritize service requests effectively.
  • Support continuous service improvement by creating knowledge scripts and updating training documents.
  • Work closely with onsite IT technicians to resolve issues and coordinate support.

Requirements

  • Fluent German and English language skills; additional languages are an advantage.
  • Advanced knowledge of MS Office applications is a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills and attention to detail.
  • Ability to multitask, work independently, and follow direction and best practices.
  • Strong planning and organizing skills.
  • Team-player attitude with a supportive personality.
  • Willingness to provide a criminal record extract not older than three months.

Benefits

  • Broad range of activities, tasks, and projects.
  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Voucher benefits for birthdays, weddings, and newborns.
  • Employee referral program through the 'Fishing for Friends' initiative.
  • Further development and professional advancement opportunities.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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