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Director of Product

1 week, 2 days ago
United States
Full-time
Executive
Product Manager
Product Management
Agile
Apply Now
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised
View All Jobs 7

Description

  • Define and evolve the CX assurance product strategy aligned with customer needs and Cyara’s agentic platform vision.
  • Develop and maintain an outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption.
  • Assess market dynamics, including regulatory changes, competitive trends, and emerging communication channels.
  • Engage with customers, prospects, and partners to understand CX challenges and production governance needs.
  • Act as the voice of the customer by translating CX and compliance problems into actionable product requirements.
  • Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings.
  • Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and optimization.
  • Collaborate with R&D, architecture, and data science teams to deliver scalable solutions with predictable time-to-market.
  • Drive backlog prioritization using a risk- and value-based approach that accounts for regulatory impact, customer demand, and technical enablement.
  • Enable sales, marketing, and customer success teams with product positioning, value propositions, and competitive differentiation.

Requirements

  • Proven experience in enterprise or SaaS product management in complex, multi-stakeholder environments.
  • Strong background in customer experience (CX); experience with contact centers or CX platforms is highly preferred.
  • Solid understanding of modern communication channels including voice, mobile messaging, collaboration platforms, and digital communications.
  • Familiarity with agentic AI architectures in CX environments, including agent orchestration and workflow automation.
  • Familiarity with AI/ML-driven products and analytics pipelines.
  • Strong ability to prioritize complex and competing demands while maintaining strategic focus.
  • Excellent written, verbal, and executive-level communication skills.
  • Proven ability to influence and align cross-functional teams without direct authority.
  • Experience operating in fast-paced, high-growth environments.
  • Hands-on experience with agile product development methodologies.

Benefits

  • $220,000 - $240,000 OTE annual compensation range.
  • Flexible remote work environment.
  • Mission-driven role with impact on major enterprise customer experiences.
  • Opportunity for real platform ownership and influence over Cyara’s next-generation platform.
  • Work with smart, kind, and globally distributed teams.
  • Room to grow and shape both products and the company’s future.
  • Equal opportunity employer committed to diversity, inclusion, and belonging.
  • Results-oriented, fast-paced culture with continuous improvement and a family-first, team-oriented atmosphere.

Interested in this position?

Apply directly on the company website

Apply Now

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