RemoteLeaf Logo
Log in Sign up

Customer Support Executive (Spanish Speaking)

2 hours ago
Mexico, Argentina, Colombia, Uruguay
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
CXM Direct

CXM Direct

CXM Direct: A reliable broker with advanced trading tools and innovative solutions for traders worldwide.

Capital Markets
51-250
Founded 2015
View All Jobs 9

Description

  • Manage company chats, emails, and phone calls from new leads and existing clients.
  • Identify customer needs and work to achieve customer satisfaction.
  • Receive, track, and respond to inquiries through phone calls, chat, email, and the portal.
  • Provide support to leads and clients within specified timeframes.
  • Update the CRM and maintain accurate records of communications and actions taken.
  • Coordinate with other departments to resolve issues that require further investigation.
  • Send internal tasks and follow up on client cases as needed.
  • Schedule call-backs to ensure timely resolution and strong customer satisfaction.

Requirements

  • Proven customer support experience.
  • Experience or background in Forex and financial markets is a plus.
  • Excellent verbal and written English and Portuguese language skills.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Strong phone handling skills and active listening abilities.
  • Ability to work independently and as part of a team.
  • Ability to follow standard processes and procedures.
  • Ability to work under pressure and meet deadlines.

Benefits

  • Bonuses and commissions.
  • Variable compensation tied to sales results, experience, and job scope.
  • Compensation scheme shared during the interview.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Filevine

Manager, Customer Operations

Filevine 251-1K Specialized Consumer Services

Filevine is hiring a remote Customer Operations Manager to lead post-sale customer success and support for Depositions, overseeing team execution, customer adoption, and issue resolution.

United States Full-time Lead Customer Success Manager Customer Support
$115k-$137k
Notion
0 minutes ago
Wattpad

[WEBTOON] Trust & Safety Associate (Thai, Indonesian, Traditional Chinese)

Wattpad 51-250 Internet Software & Services

WEBTOON Entertainment is hiring a remote Trust & Safety Associate in Singapore to support creator and user operations through content moderation, appeals, and policy enforcement for its global webcomic and storytelling platforms.

Singapore Freelance Junior Customer Support
15 minutes ago
Wing Assistant

Customer Service Representative (Latin America)

Wing Assistant 51-250 Professional Services

Wing is hiring a remote Customer Service Representative for its Latin America team to handle customer communications and support account satisfaction for global clients.

Peru Full-time Entry Level Customer Support
$9k-$12k
CRM
15 minutes ago
Wing Assistant

Customer Service Representative (Mexico)

Wing Assistant 51-250 Professional Services

Wing is hiring a bilingual Customer Service Representative in Mexico to handle customer communication and account support for remote operations serving clients in MX and LATAM.

Mexico Part-time Junior Customer Support
CRM
30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers