Senior Manager, Data Science & Analytics

2 months, 1 week ago
Remote
Full-time
Lead
Data Science and Analytics
Customer.io

Customer.io

Customer.io is a versatile marketing automation tool that personalizes customer communications through email, push notifications, and text messages, enabling targeted messaging and enhanced customer engagement.

Professional Services
11-50
Founded 2012
$3M raised

Description

  • Lead and develop a team of Data Scientists and Analysts supporting multiple business functions.
  • Guide behavioral analytics, customer segmentation, experimentation, and product measurement work.
  • Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models.
  • Partner with the data engineering team to manage the internal agentic data analytics platform, Smarty.
  • Support self-serve data access and analytics across the business.
  • Define standards and best practices for analytics and data science.
  • Refine operational frameworks to improve efficiency and scale across the team.
  • Partner with senior leaders to define success metrics and improve customer and product experiences.

Requirements

  • 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field.
  • Experience leading and developing high-performing teams.
  • Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
  • Advanced SQL skills and proficiency with Python or similar analytical tools.
  • Experience defining metrics, measurement frameworks, and analytical approaches for product, growth, and business decisions.
  • Ability to partner with senior leaders, influence strategy, and communicate complex findings to technical and non-technical audiences.
  • Comfort balancing strategic leadership with hands-on analytical work when needed.
  • Experience with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools.
  • Experience in B2B SaaS, PLG, or subscription-based businesses preferred.
  • Based in the Americas and remote-friendly.

Benefits

  • Starting salary of $170,000 - $200,000 USD, depending on experience and subject to market rate adjustment.
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • 16 weeks of paid parental leave.
  • Unlimited PTO.
  • Stipends for remote work and wellness.
  • Professional development budget.

Interested in this position?

Apply directly on the company website

Apply Now

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