Customer Success Manager, EMEA

1 hour, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Customer.io

Customer.io

Customer.io is a versatile marketing automation tool that personalizes customer communications through email, push notifications, and text messages, enabling targeted messaging and enhanced customer engagement.

Professional Services
11-50
Founded 2012
$3M raised

Description

  • Manage a dedicated portfolio of roughly 50-60 Mid-Market customers across the full customer lifecycle.
  • Lead onboarding through kickoffs, milestone check-ins, and early outcome delivery.
  • Build a deep understanding of each customer’s goals and turn them into measurable success plans.
  • Provide proactive, consultative guidance through regular strategic touchpoints and value-focused conversations.
  • Monitor customer health, identify adoption trends, and address risks before they affect success.
  • Partner with Account Management on retention and expansion efforts.
  • Coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed.
  • Own escalations end to end, from identification through resolution.
  • Advocate internally for customers by sharing product feedback and influencing improvements to the customer experience.
  • Drive AI adoption across the portfolio and contribute to CS playbooks, best practices, webinars, and enablement efforts.

Requirements

  • 2+ years of experience as a Customer Success Manager for technical products in a SaaS environment.
  • Experience communicating with software developers in a technical capacity.
  • Opinionated about customer experience with well-formed views for strategic guidance.
  • Fluency in French, Russian, and/or Spanish; multilingual candidates are prioritized.
  • Must be located in the United Kingdom or Ireland.
  • Bonus: experience designing lifecycle messages.
  • Comfort using AI tools and a growth mindset toward AI-powered ways of working.

Benefits

  • $80,000 USD salary (or equivalent in local currency), depending on experience and market rate adjustment.
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • 16 weeks of paid parental leave.
  • Unlimited PTO.
  • Remote work stipend.
  • Wellness stipend.
  • Professional development budget.

Interested in this position?

Apply directly on the company website

Apply Now

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