Business Operations Director - Field Service

2 days, 6 hours ago
Full-time
Executive
Business Intelligence
Culligan

Culligan

Culligan specializes in providing comprehensive water treatment systems and solutions for both residential and commercial clients, ensuring access to cleaner, safer, and better-tasting water through a range of products including water softeners, filtra...

Beverages
1K-5K
Founded 1936
$108M raised

Description

  • Own Field Service KPI monitoring, governance, dashboards, scorecards, and performance reviews.
  • Analyze operational and financial trends to identify risks, root causes, corrective actions, and improvement opportunities.
  • Provide strategic direction and leadership to Regional Operations Managers across service regions.
  • Develop enterprise-wide operating standards, audit strategies, accountability mechanisms, and compliance processes.
  • Lead cross-functional initiatives that improve service quality, efficiency, customer outcomes, and scalability.
  • Support annual operating plans, forecasting, budgeting, cost management, ROI analysis, and productivity improvement.
  • Oversee compliance, quality assurance, regulatory adherence, safety programs, SOP governance, and corrective actions.
  • Lead, coach, and develop Regional Operations Managers, Business Analysts, and Project Management resources.
  • Drive workforce planning, talent development, succession planning, and adoption of new processes and systems.
  • Advise the National Vice President of Field Service on strategy, risk mitigation, organizational design, and performance improvement.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, Engineering, Supply Chain, or a related field; master’s degree preferred.
  • 10+ years of progressive leadership experience in field service, operations, business operations, or service delivery.
  • 5+ years of experience leading managers and cross-functional teams.
  • Demonstrated success leading medium- to large-scale operational performance improvement initiatives.
  • Strong financial acumen in budgeting, forecasting, workforce planning, and business case development.
  • Advanced analytical skills with the ability to turn operational data into strategic recommendations and measurable actions.
  • Experience with Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.
  • Strong executive communication and presentation skills, including influencing leaders at all organizational levels.
  • Experience leading organizational change and accountability across geographically dispersed teams.
  • Ability to travel up to 50%; field service, water treatment, beverage, facilities, route-based operations, Lean Six Sigma certification, structured business systems, Power BI, Excel, Salesforce, ServiceMax, Monday.com, Lucidchart, and multi-site service experience are preferred.

Interested in this position?

Apply directly on the company website

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