Salesforce Senior Business Analyst

3 weeks, 3 days ago
Full-time
Senior
Business Intelligence
CrossCountry

CrossCountry

CrossCountry Consulting provides customized finance, accounting, HR, risk, operations, and technology consulting services to leading organizations, helping them navigate complex challenges and achieve growth.

Professional Services
251-1K
Founded 2011

Description

  • Lead discovery sessions, workshops, stakeholder interviews, backlog grooming, and sprint planning.
  • Build client relationships and serve as a primary project contact.
  • Translate business needs into user stories, process flows, functional specifications, and acceptance criteria.
  • Bridge communication between developers, Salesforce configurators, and non-technical stakeholders.
  • Analyze business processes, identify gaps and risks, and support requirements validation, QA, training, and deployment.
  • Maintain and prioritize product backlogs in collaboration with technical teams.
  • Support integrations by coordinating business and technical stakeholders.
  • Mentor junior Business Analysts and contribute to their professional development.
  • Prepare client deliverables, including process documentation, training materials, and status reports.
  • Use approved AI tools responsibly to improve efficiency, quality, and client solutions.

Requirements

  • 5–8 years of experience as a Business Analyst in Salesforce consulting or professional services.
  • Experience independently leading client-facing discovery, backlog grooming, and sprint planning sessions.
  • Strong client relationship management and stakeholder communication skills.
  • Experience translating technical concepts for business audiences and business needs for technical teams.
  • Knowledge of Salesforce core objects, data model, and Sales Cloud, Service Cloud, and/or Experience Cloud.
  • Experience gathering requirements and creating user stories, process flows, and functional documentation.
  • Strong critical thinking, organization, facilitation, presentation, and written communication skills.
  • Familiarity with Agile/Scrum methodologies and project management practices.
  • Bachelor’s degree or equivalent work experience.
  • Ability to responsibly use approved AI tools, including Amazon Q; Salesforce certifications are preferred but not required.
  • Prior mentoring or team leadership experience is preferred.
  • Willingness to travel for client and team engagements as needed.

Benefits

  • Estimated salary of $110,000–$150,000 per year, plus annual bonus.
  • Medical, dental, and vision coverage.
  • Flexible spending accounts and 401(k) with company matching.
  • Generous parental and maternity leave.
  • Technology stipends and wellness reimbursement programs.
  • Remote work opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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