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Technical Project Manager, Professional Services

1 month ago
United States
Full-time
Mid Level
Technical Project Manager
Software Development
Agile Confluence Datadog Elasticsearch JIRA SIEM Splunk
Apply Now
Cribl

Cribl

Cribl provides a unified data management platform specifically designed for IT and security data, enabling users to explore, collect, process, and access their data at scale while offering enhanced control and flexibility in managing their data workflows.

IT Services
251-1K
Founded 2018
$402M raised
View All Jobs 13

Description

  • Act as the single-threaded owner for delivery success, proactively identifying risks, driving decisions, and taking corrective action to keep engagements on track.
  • Build and maintain delivery plans, schedules, milestones, and project artifacts for complex technical customer environments including data ingestion pipelines, distributed systems, and cloud-based architectures.
  • Proactively surface and resolve delivery risks, including pushing back on scope, timelines, or resourcing assumptions to protect customer outcomes and engagement health.
  • Partner with consultants, partner consultants, and architects to coordinate activities, clear blockers, and ensure project momentum across multiple concurrent customer engagements.
  • Drive structured kickoff-to-close delivery flow including documentation, success tracking, and retrospectives while ensuring delivery aligns with Statement of Work (SOW) scope, timelines, and utilization expectations.
  • Lead internal Professional Services initiatives to improve scale, repeatability, and operational efficiency.
  • Support creation and maintenance of templates, playbooks, runbooks, onboarding kits, and enablement assets.
  • Collaborate cross-functionally with Product, Engineering, Support, Sales, Customer Success, and Marketing to streamline customer outcomes and remove roadblocks.
  • Contribute to knowledge-sharing programs such as internal enablement, documentation, resource libraries, and PS tooling, and occasionally perform duties outside standard working hours as needed.

Requirements

  • Minimum 4–6 years of experience leading customer-facing technical project delivery in a SaaS, cloud, or enterprise software Professional Services environment.
  • Strong understanding of cloud or enterprise software environments, including distributed data pipelines, ingestion architectures, scaling considerations, and common failure modes (hands-on deployment not required).
  • Proven experience managing multiple concurrent technical projects or customer-facing engagements, typically 5–10 concurrent engagements with varying scopes and stakeholders.
  • Skilled in planning, scheduling, risk tracking, communication, and stakeholder management.
  • Familiarity with Agile or hybrid project management methodologies and delivery frameworks.
  • Proficient with project management and collaboration tools such as Kantata/Mavenlink, Jira, Confluence, and Smartsheet.
  • Comfortable producing clear written delivery artifacts such as customer status updates, risk registers, and executive-ready summaries in a remote-first environment.
  • Ability to travel occasionally for key customer or team events and to work across multiple time zones, including occasional duties outside standard working hours.
  • Preferred/bonus: experience in Professional Services or customer delivery organizations; exposure to SIEM/observability/log analytics (Splunk, Elastic, Sentinel, Exabeam, Datadog); background in data pipelines, security, cloud, or large-scale infrastructure; experience with service offerings, SOW execution, or delivery reporting metrics.

Benefits

  • Salary range $114,500–$190,800 (location-dependent; offer based on candidate knowledge, skills, and experience).
  • Comprehensive benefits including medical, dental, and vision insurance plus short-term disability and life insurance.
  • Paid holidays and paid time off (PTO).
  • Fertility treatment benefit.
  • 401(k) plan and equity participation.
  • Eligibility for a discretionary company-wide bonus.
  • Remote-first work culture with flexible, distributed work across time zones.

Interested in this position?

Apply directly on the company website

Apply Now

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