Insurance Liaison (Remote)

2 days, 10 hours ago
Full-time
Junior
Customer and Technical Support
Cranial Technologies

Cranial Technologies

Cranial Technologies, founded in 1986, is the world's premier provider of plagiocephaly treatment bands, offering FDA-cleared DOC Bands for infants. With over 300,000 babies treated, their custom-made bands provide safe and comfortable cranial orthotic...

Health Care Providers & Services
251-1K
Founded 1986

Description

  • Provide compassionate, efficient customer service to families seeking treatment.
  • Coordinate information among referring physicians, insurance companies, treatment clinics, and internal teams.
  • Obtain insurance authorizations from multiple insurance providers nationwide.
  • Research, review, and document benefits, eligibility, and authorization requirements.
  • Explain coverage, cost shares, copayments, and financial responsibilities to patient families.
  • Help families make informed treatment decisions based on verified insurance information.
  • Collaborate with the Verifications Team and other colleagues to resolve insurance questions quickly.

Requirements

  • 1–2 years of customer service or related experience.
  • 1–2 years of experience using software such as Microsoft Outlook and Adobe.
  • Investigative, curious, and problem-solving mindset.
  • Strong organizational skills and attention to detail.
  • Self-motivated, task-oriented approach with the ability to multitask.
  • Ability to work effectively both independently and as part of a team.
  • Warm, empathetic, personable, and professional verbal and written communication skills.
  • Authorized to work for any U.S. employer; visa sponsorship is not available.

Benefits

  • $17–$18 per hour, depending on relevant experience.
  • Medical, vision, and dental insurance.
  • 401(k) retirement plan.
  • 3.5 weeks of paid time off plus 7 paid holidays.
  • Life insurance and short- and long-term disability insurance.
  • Performance-based bonus opportunities.
  • Remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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