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Product Specialist

3 weeks, 3 days ago
Canada
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript Python
Apply Now
Coveo

Coveo

Coveo uses AI to personalize millions of digital experiences for every single one of your customers, dealers, partners and employees.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 23

Description

  • Manage and prioritize support cases to ensure timely, high-quality resolutions.
  • Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
  • Collaborate with R&D and cross-functional teams to resolve complex cases.
  • Communicate clearly with clients and guide them through solutions.
  • Document solutions and create reusable knowledge content for clients and teammates.
  • Participate in team meetings to share learnings and support continuous improvement initiatives.

Requirements

  • Knowledge of Python, JavaScript, CSS, and HTML.
  • Strong written and verbal communication skills.
  • Professional English proficiency, as the role primarily supports clients based in the United States.
  • Passion for technology and web development.
  • A growth mindset and willingness to learn from every work experience.
  • Organizational skills and the ability to manage multiple priorities.
  • Comfort working in a fast-paced environment.
  • Teamwork and collaboration skills, with an ability to solve complex problems.
  • Transferable skills are welcome; candidates do not need to meet every qualification.

Benefits

  • Coveo offers accessible employment practices and can provide accommodation during the recruitment process.
  • The company encourages applications from qualified candidates regardless of age, gender, disability, gaps in CV, or ethnic background.
  • The role offers the opportunity to work closely with experts on a technology-focused support team.
  • Candidates are welcomed even if they do not check every box, with emphasis on passion and transferable skills.

Interested in this position?

Apply directly on the company website

Apply Now

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