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Sr. P&T Operations Analyst, Product Adoption - 11539

2 weeks, 5 days ago
Poland
Full-time
Mid Level
Product Analyst
Product Management
Amplitude Mixpanel SQL
Apply Now
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006
View All Jobs 67

Description

  • Collaborate with product managers during the design phase to define the ideal user workflow and path to first value.
  • Own the creation of Adoption Briefs, including value hypotheses, customer segmentation, adoption strategy, and adoption success signals.
  • Work with engineering and product analytics to ensure features are tagged and instrumented before launch.
  • Partner with marketing and customer success to translate adoption criteria into in-app guidance, tutorials, and outreach playbooks.
  • Design and monitor automated onboarding and product-led growth sequences such as simulations, tooltips, and email triggers.
  • Analyze telemetry data to identify user drop-off points and distinguish between UX friction and value friction.
  • Lead post-launch reviews and turn product usage data into actionable recommendations for leadership.
  • Connect feature adoption to business outcomes such as net revenue retention, time-to-value, cross-sell, and upsell.
  • Design and maintain structured qualitative feedback processes to capture the reasons behind user behavior.
  • Establish governed telemetry reporting frameworks that influence roadmap prioritization across the R&D organization.

Requirements

  • 3+ years of experience in Product Ops, Customer Success Operations, or Product Management with a strong emphasis on data-driven decision-making.
  • Power-user experience with product analytics and digital adoption platforms such as Pendo, Mixpanel, Amplitude, or Gainsight PX.
  • Ability to read and write basic SQL.
  • Understanding of event-tracking schemas and telemetry for SaaS and AI-native environments.
  • Ability to translate complex usage data, including AI token or credit consumption, into clear business metrics.
  • Ability to tell a story with data and recommend next actions, not just report results.
  • Flexibility to work U.S. time zone hours 3 days per week.
  • Experience with SaaS and AI-native product environments is preferred.

Benefits

  • Remote role based in Poland.
  • Annual salary of 173,000 zł to 241,467 zł.
  • Inclusive and welcoming work environment with equal employment opportunities.
  • Opportunity to work on a global platform with measurable business impact.
  • Exposure to a collaborative, transparent culture.
  • Use of AI-supported hiring processes with human final decision-making.

Interested in this position?

Apply directly on the company website

Apply Now

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