Sr. Associate Knowledge Manager

5 hours, 55 minutes ago
Full-time
Mid Level
Business Intelligence
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Triage and analyze operational pain points from the Value Services frontline to identify high-ROI automation opportunities.
  • Conduct rapid data collection with subject matter experts to deconstruct legacy workflows and manual routing processes.
  • Map current-state and future-state workflows, defining where AI agents should replace manual tasks and setting logic boundaries, decision trees, and prompt constraints.
  • Draft business logic specifications, decision matrices, and ROI justifications needed for enterprise IT to deploy AI solutions.
  • Partner with frontline SMEs to validate process specifications, identify edge cases, and catch logic gaps before requirements are handed off.
  • Build and scale a continuous feedback loop to capture evolving workflow issues and new optimization opportunities.
  • Provide leaders with data-driven frameworks and operational metrics to define automated workflow SLAs and improve performance.
  • Facilitate stakeholder workshops, design safeguards and controls, and support cross-functional change management initiatives.

Requirements

  • 3-5 years of experience analyzing and redesigning complex business processes.
  • Experience translating ambiguous, human-driven workflows into structured, machine-executable logic, process maps, and operational frameworks.
  • Experience partnering with business and technical stakeholders to evaluate workflow automation opportunities and define human-system handoffs.
  • Experience writing business requirements, user stories, functional specifications, and process documentation.
  • Experience using process mapping and visualization tools such as Lucidchart, Visio, and Miro.
  • Experience conducting operational and process analysis to identify inefficiencies and quantify business impact.
  • Experience applying a QA or "Red Team" mindset to anticipate failures, design controls, and lead change management initiatives.
  • Preferred experience improving customer outcomes, operational efficiency, and profitability through workflow redesign.

Benefits

  • Remote work arrangement indicated by the #LI-Remote posting.
  • Opportunity to work at a company with a global, measurable impact.
  • Collaborative, transparent, and inclusive work environment.
  • Equal employment opportunity practices and fair hiring, compensation, and performance evaluation processes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Analyste d’affaires principal AEM

Valtech 5K-10K Professional Services

Valtech is hiring a Senior AEM Business Analyst in Quebec or Ontario to bridge business, product, and technical teams on large-scale Adobe Experience Manager initiatives.

Agile Scrum
5 hours, 40 minutes ago

Sr. Analytics Consultant | Remote | Contract

TWO95 International 51-250 Internet Software & Services

Two95 International is seeking a remote Sr. Analytics Consultant to support healthcare client projects that improve health and financial outcomes through data analysis, quality assessment, and collaboration on value-based initiatives.

Python R SQL
5 hours, 55 minutes ago

[29753] - Senior Data Visualization Engineer

CI&T 5K-10K Internet Software & Services

CI&T is seeking a Senior Data Visualisation Engineer to design and maintain Tableau-based BI solutions that support enterprise reporting, data integration, and a migration from Looker to Databricks + Tableau.

Databricks Looker SQL Tableau
5 hours, 55 minutes ago

Senior Business Intelligence Engineer

X 1K-5K Internet Software & Services

The Motley Fool is hiring a Business Intelligence Engineer to build and maintain the data infrastructure and analytics systems that support company-wide decision-making and product goals.

Apache Airflow CI/CD Databricks dbt Feature Engineering GCP Git JIRA Looker Machine Learning Power BI Prefect Python Snowflake SQL Tableau
6 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers