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Claims Manager

2 weeks, 6 days ago
United States
Full-time
Senior
Operations Manager
Operations
Apply Now
Counterpart

Counterpart

Counterpart specializes in providing innovative management and professional liability insurance solutions tailored for the modern workplace, including coverage for directors and officers, employment practices, and various professional liabilities.

Insurance
11-50
Founded 2019
$40M raised
View All Jobs 9

Description

  • Conduct accurate and timely investigations into coverage, liability, and damages for assigned claims.
  • Manage assigned claims to achieve timely and cost-effective resolutions.
  • Build and maintain productive relationships with policyholders, brokers, carrier partners, Risk Engineers, and other internal/external stakeholders.
  • Direct and monitor work performed by experts and outside counsel, ensuring vendors meet service standards.
  • Use the Counterpart claims system to capture complete and accurate claim details that support data collection and modeling.
  • Identify and escalate emerging claims trends across industries, geographies, and business segments.
  • Provide user-level feedback to help improve claims handling processes, guidelines, and systems.
  • Ensure every interaction with insureds and brokers reflects the company’s brand, mission, and vision.
  • Collaborate closely with Claims leadership, Data, Engineering, and carrier partners to improve claims operations.

Requirements

  • At least 5 years of professional experience.
  • At least 2 years of experience litigating or managing claims in Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, or Errors and Omissions Liability.
  • Bachelor’s degree required.
  • J.D. and professional designations such as RPLU or AIC are highly preferred.
  • Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
  • Previous carrier or broker experience is a plus.
  • Ability to work independently on complex matters and collaboratively as part of a team.
  • Strong leadership, initiative, time management, problem-solving, organizational, and communication skills.
  • Comfort working in a paperless claims environment and using Microsoft Office products such as Word and Excel; familiarity with Google Docs Editors suite is a plus.
  • Ability to succeed in a fully remote work environment and travel approximately 10–15% as needed.

Benefits

  • Estimated base salary range of $120,000 to $160,000.
  • Employee stock option plan.
  • Health, dental, and vision coverage with up to 100% of employee monthly contributions covered and up to 80% for family members.
  • 401(k) retirement plan.
  • Parental leave, including up to 12 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents.
  • Unlimited vacation and flexible time off.
  • Fully distributed, work-from-anywhere setup.
  • $300 home office allowance.
  • $100 monthly wellness stipend.
  • Book stipend for relevant books, e-books, or educational materials.
  • Up to $500 annually for professional development reimbursement.
  • Paid day off on your birthday.
  • Dollar-for-dollar charitable contribution matching up to $150 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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